I got this call for void lines but, it doesn't happen all the time. It seems completely random. I could not calibrate colors or update Firmware and was gettin a 48: and 86: code at random. HP said to...
Type: Posts; User: jwrycza
I got this call for void lines but, it doesn't happen all the time. It seems completely random. I could not calibrate colors or update Firmware and was gettin a 48: and 86: code at random. HP said to...
I swapped the tray with a new one and it went to normal for a few seconds and then right back to the error. It has a new roller in it too. I see the paper coming all the way up. I just can't figure...
It is only on double sided printouts. I did remove the exit unit and "adjusted" the solenoid per KM bulletin but, I did not work. I will check the switch back when I get there later today.
It is a bit more exaggerated than that but, it doesn't match up with the ribs on the exit.
I just installed this machine a week ago and it is constantly jamming on 2 sided prints. Always J-3205. It looks as though the paper is crashing into the gate as it is trying to exit the machine. I...
Is there a paper detect sensor on these models somewhere? I have one that lifts the paper to the feed roller but the panel still says to load paper. I did pull the front cover of the tray off and...
Help! I have a new printer that jams constantly and I am at a loss as to the cause. This is printer has less than 1000 pages on it. It can start a 10-20 page job but, about half way through, it won't...
Yes but, only the controller FW. No change. It is also already at the latest. The engine FW fails.
Looking for help on this one. I actually have 2 with the exact same problem. It will cycle through the pillars and never boot up. I cannot enter extra service mode either. If I unplug the HDD, it...
How is everyone with intermittant codes? This machine is equipped with an RU-510 and OT-512. This error code is a communication error between the FS-532 and SD-510. The problem is, it is not equipped...
The admin email address on this machine is "greyed" out on the panel so, it cannot be changed. You also cannot access the machine through a web browser due to security level of the machine. I tried...
I was finally able to get out to the site and did find that the customer "replaced" the Cyan printhead with a used one, not new as he told me. I put a brand new one in and, that took care of that...
Remove the front covers and clean the blades and sensors for the sub hoppers and that should cure your issue. They are located right in front on the sub hopper assembly. I have done quite a few of...
Thanks for the info, Kiran! I was just following the steps in the manual. The customer replaced the printheads but, the blk/yellow says it is 123% of life but, it seems like Cyan is the worst. I will...
I was called out to this machine for a banding issue. I cleaned and then aligned the printheads with no change. I then ran the paper advance calibration numerous times and got no change. I updated...
I replaced the transmission assembly and all is working great!
Blackcat, I hope to hell you are not in charge of any other technicians because you would be the guy no one likes. You're probably...
I am getting a 0010-0010-0059 error after every print job. You have to reboot the machine each time. I ran the tests in service and the error occurred when I did the mechanical movement test. I am...
[QUOTE=blackcat4866;804074]With or without the procedure, you'll want to count the number of wraps on the drive drum, from the bead inward, and from the bead outward. The just imitate the routing on...
It says it is attached but, there is no link to click on for the procedure. I updated my ticket with SSD but, not sure when I will get a response.
Has anyone ever replaced the scanner cables on a Bizhub e series machine? I cannot find the procedure anywhere and neither can SSD. I have a ticket open and they told me there is no procedure. I am...
I ran all the ink supply tests and they all passed. I did find a cartridge that lasted a week before coming up with the "cartridge failure" message and now, found another that is working so far. 5...
Good morning! My customer replaced the Gray ink in this machine and a message came up saying "cartridge failure" so, he replaced with another and got the same message. They are both brand new OE...
I know these are problem children. A couple of us are dealing with the dreaded "cannot connect to controller" messages and we have not found a good fix yet. All patches have been applied from EFI,...
Thank you, Kiran! You were right on the money! I got the sensor yesterday and replaced it and she took right off. Thank you again!
Sorry. The user said it had an 86.01 code originally that disappeared and has not came back. It makes no unusual noise when starting up. They are also using plain white paper which they have been...