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I have a few c3350 machines that are having weird faxing problems. Phone line connections are correct, if I were to call the fax, a connection would be made both ways with dial tones etc.

However...

I'll try new fw. Its weird with these E series. So far every machine I've tried updating firmware, during the download process the MFP would get an N.G. while the other components would update. I've...

fw is A5C10Y0-0100-G00-63

Im having a problem with a machine that can not wake from sleep. I would have to power cycle the machine to get it working again. A tech already modified the wake/sleep scheduled times but still...

I'm trying to install a driver on a c454e but for some reason the machine is not detecting the driver. I've already tried different USB drives, different drivers for different devices to see if the...

update: had the IT open thwir ports for internet access for the copiers. entered the token code and worked like a charm. dont know why the get request code way didnt work.

what was the number to call for kmbs?

I am trying to install the iOption LK-101v3 but when I enter the token code under utility/admin mode I get an error "Server Connection Error". Also tried doing the request code, but when registering...

thanks

I had to reformat an HDD in a bizhub654 and now on the control panel, it is stating to install unicode fonts. I have the unicode fonts on a USB drive but no idea how to install them. I tried...

Trying to update the fw right away

when disconnecting the hdd, same problem occurs. I replaced the HDD and the MFP today and when trying to update the firmware, the machine would hang at the bootup screen.

is there a way to get out of that FW screen stating "Error, This is Invalid External Memory, Please make sure the external memory."

It seems to go to this even when the HDD is unplugged.

yeah, i've tried doing that but I can even get into service mode. It's basically stuck at the FW screen (invalid external memory) when I try to boot without a usb in the service port. Trouble reset...

Yeah, I am using the correct fw.

When I turn on the machine with that current fw, it will go to the fw update screen where you chose what to update. I start it up and it will update all the other components but the MFP saying "N.G.".

Tried about 4 different USB sticks newly formatted. Even tried redownloading the fw(correct fw)

I had an error code CFA14 on a new install of a c224e. I tried reformatting and replacing the hd, i also tried replacing the ram. Lastly, I tried updating the firmware to the lastest and the fw that...

Yes it is but "could not retrieve data" I've only installed the same firmware it was shipped with which wad the mass produced one.

The customer notified me again this morning saying the copy and...

reflashed the machine back on Friday and customer contacted me saying it came back again.

it seems it is self isolating the problem because once that message appears (copy and scan functions are not available) they can still send prints. Doing trouble resets seems to solve the problem...

none

Firmaare is the latest off the kmbs site and the trouble isolations are all unset. Doing a troible reset seems to temporarily fix the problem. Customer just informed me that it happened again a few...

I hhave a machine that randomly shows a "receiving" prompt for one min then disappears with nothing printed. Anyone have an idea what is causing this because everytime it shows that message the...

I have a machine that would show a prompt saying "copying and scanning" functions are turned off. All the machine can do is do print jobs. I would do a trouble reset, reconnect the DF scanner cables...