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Good morning.
I'm not typically an HP technician. I'm trying to help out a customer that has an HP 4525. The Printer constantly jams part way through a multi-page job and displays a 49.60E3 error,...

What did you finally end up finding to be the problem?
I am dealing with almost the exact same problem. A junior technician causing me heartaches almost everywhere he goes.
Any guidance on what you...

I have a new customer that just got a SP C360SFNw.
He is able to print to it wirelessly, but he is not able to get it to scan wirelessly.
He has extremely limited access hour. The machine is at...

Tandem Tray will not move 8.5 x 11 paper from the left to the right side. On the display it recognizes that the paper is on the left and none one the right, also the display doesn't indicate the...

Thanks for all the help. that was the fix

Thanks for the input. I will be going out there today. I will keep everyone posted.

[ Unfortunately it appears that whatever is going on is internal to the machine. As you can see from the Prince for color calibration.

One of my coworkers is experiencing a problem with a MP C4503. The copies look good, but print jobs are not coming out properly. He has tried to replace the controller, IPU. HE swapped the transfer...

Can you please tell me what ultimately ended up fixing this machine for you? I am currently experiencing the same problem with reoccurring SC541 codes.
Along with other fuser codes.

That is exactly what i ended up doing. It was a long drawn out process,but definitely a learning experience.

Thanks for the help everyone. Turns out that the customer is experiencing some kind of phone problem. It is a County School System with multiple locations all experiencing the same problem starting...

My apologies. That period in the previous comment was supposed to be ( . )

The technical bulletin refers to email notifications period that is not what my customer is experiencing. When they send a fax the person they're sending the fax to will receive the fax five separate...

Morning everyone.
I'm preparing to head out to an account comma and the customer is describing situation I have not come across before. I'm hoping to pick some brains before I get there.
They have...

I have a customer that has a fiery connected to their MP c4503.
Unfortunately this is the only customer I have that is using a fiery.
when I select the Fiery button all I get is a Loading... Please...

Customer is experiencing USB device not recognized display when trying to scan to USB thumb drive.
This might be a silly question, but I am unable to find the information on the product support...

Customer is experiencing a problem when they scan to folder, if they go to print the image it comes out much smaller showing some of the effects of the page.
This is occurring in both PDF and TIFF....

I have seen that before also. On this machine the entire ITB, ITB Cleaning Unit, and the toner auger all have been replaced. Along with the entire 150K, 300K maintenance kits, the entire PTR unit,...

I agree with everyone here. It is horrible machine. All the pcdu's have been pm'd. My problem is down at the ITB cleaning unit. Even though a pig of a machine, I have never had one back up in only...

I have been battling this problem for approximately a month now.all the firmware is up to date.the entire ITB unit, and ITB cleaner unit both have been replaced.The ITB cleaner unit actually has...

I will give this a try. I have yet to be able to duplicate the problem.

That was my initial thought also, but I thought that would black the page out.
To me it seems like when the customer is hurried and copying multiple pages on the glass the correct size isn't...

I currently have 3 accounts experiencing this problem. The customers always have examples. It is only experienced when copying off the glass. When it does occur the customer can hit the the start...

Java version is 10.21, PCC is 4.2.2.0819, and Equitrac is 5.2.22.
We had stack and Heap Maxed but
My solutions group advised me to set Stack to minimum and HEAP to 46M.

We have a school system that is utilizing java for pcc and equitrac. The models are the MP 7502, MP C4502, and MP 4002.
Lately the MP 4002's have been developing a problem where at random times...