I agree. You have to build value in yourself and your work. The warranty company is losing money by having 4 different techs show up for $400 and the customer really starts to question the...
Type: Posts; User: DallasTech
I agree. You have to build value in yourself and your work. The warranty company is losing money by having 4 different techs show up for $400 and the customer really starts to question the...
$50 for making a trip out there barely pays for your labor, travel expenses, and the admin work that goes into creating the call, invoicing the ticket and collecting the money. Your company is...
It's good to hear these kinds of stories, not good that it happens to people, but good to know. As a new service manager, long time tech, I've learned a lot about the business side of things. $50 a...
I'm a manager for a Kyocera\Xerox\Muratec dealer. I think Kyocera is my favorite brand, all around to support and work on. All of the newer Task Alfa machines likes the 3500i, 4550ci, 5551ci, 5501i,...
Another thing to confirm is that there is no SMB session timeout set in the registry. I have seen this happen with like 18 pages before. Added a new registry key under LanManWorkstation, created a...
The installation instructions were not followed exactly. This will happen until the machine is setup correctly.
Thanks everyone (minus Paul) for all the help. It was a combination of the memory (new memory was booting, but freezing at copy screen), so I replaced the hard drive and reseated the control panels...
i don't believe it has one. I have only used a CF card to flash firmware on these machines.
Hey guys, We just had a delivery company move a copier for us and I went to set it up and the copier doesn't want to boot. As soon as power is turned on the Orange and Blue LED on the front of the...
We have sold a few with no real problems so far.
I've worked on mostly Muratec's since I've entered this business. The true Muratec products are pretty good. Their support is always free and the fastest to get a hold of. They know the machines very...
Because if you knew anything about copiers, instead of how to spam service manuals, you'd know this is a common practice.As for the OP's question, this machine has all Samsung software on it. So it...
Anyone else do any track days in their service rigs? :D
Here is one of mine.
http://www.youtube.com/watch?v=4NdzHsF04RA
PS3, no glitches that I have had problems with. What platform at you using? What kind of glitches?
I've used some amber glasses before and they seemed to help a lot, especially when it is raining. The article sounds flawed because it says the reduction of any kind of light would be a detrimental,...
The service manual says to replace the PWB-MFP, which would not be worth it for such and old machine. If memory doesn't fix it, I would trash it and start with something a little newer.
You need to set all your print driver options and then save them as a "Preset". The default preset is Standard, which you cannot change (I haven't figured out how). You could use the Last Used...
You can scan to folder via SMB or FTP. Just make sure you enable to SMB sharing in the sharing preferences if you go that route. You will also need the WINS/NETBIOS computer name that is under the...
Honestly, I wouldn't spend too much time about it. You are working with a very dated machine, with marginal color output. I've worked with these machines a lot and I think we only had one of these in...
C1279
PCI-SDRAM DMA operation failure • The hardware involved with image transfer in the
memory of the MFP Control Board (PWB-MFP) does not respond.
That is from the manual. Seems like it would...
Honestly, on these types of customers if you can scan to another software and the image looks fine, I would tell the customer that's all you can do. It's obviously a software issue on their side....
I find my Acura TSX to be a good size. I don't have to carry a lot of parts with me and I can still fit small machines in my back seat. I got 165k on it right now and never had any major issues. With...
We need to change the name from the war on terror to the war on spam.
If they can sell the machines, they should be competent enough to operate them. :cool:
I use safety wire, a little bit easier to bend and twist.
Why????