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Kyocera has also released firmware to resolve this issue.33340

Does anyone know what cause the thermistor to suddenly drop down on top of the roller causing it to wear?

You will have to get the steps out of the service manual. The way I usually upgrade FW is to download the FW to a flashdrive and then go out onsite and open the FW up on a computer that can print to...

Have you tried updating FW? Also is there a possibility that some of the consumables have been reset instead of replaced. I have run into this when resetting the transfer belt instead of replacing it...

We have a customer that bought some copiers from us that we are trained technicians on but they had a Risograph GR3750 that was already there and is throwing a T11 error code. We have no manuals for...

Thank you for all the help. I have got the issue resolved. The actuator was trapped by the weight because the weight was facing towards the exit of the finisher instead of the rear. After resetting...

I have an internal finisher (FS-533) that is giving a "Remove paper from finisher tray" message but there is no paper on the tray. The exit tray will move all the way to the bottom of the finisher...

I have several machines that when the I/U life is up it will not display or say anything on the panel. I have went into service mode and made sure everything was turned on the way it should be and...

I have a Genicom LA36n that is not turning the ribbon as it is in use and have looked everywhere and can't seem to find a part number for the white peg that turns the ribbon as it moves. If anyone...

No, it is just the basic 1690 connected by USB to a PC. I went out on it yesterday and updated FW but it already had the most recent version. On the screen of the 1690 it said "Toner Out K" so I...

I have a 1690mf that has oem toner in it and it is printing via USB to a computer. It is saying "used toner installed" every time she tries to print something and she has to click ok to print her...

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I have a Bizhub C652 displaying jam code: 72-14. I was just trying to get some insight on any other ideas to try besides replacing the FSCB.

Ok guys sorry I haven't got back to ya'll on this issue. Well it seems that you have to enter all your email settings: smtp server address, device email, etc. in order for it to take effect (at...

Oh and by the way I have two C3350 side by side here at the office and they are both doing the same thing. I've tried updating fw but neither one ever reads the flash drive and I've tried four...

Ok, I went to "maintenance" on the main screen of the web interface and than it gives me the choices of: system settings, network settings, and all settings.
Nothing worked, is this what you are...

Don't know that I've ever had to do that before. Where do I find network initialize on the web interface?

I'm trying to setup scan to email through the web interface and putting in the smtp server address (tried with host name and ip) and everytime I click apply it resets itself back to 0.0.0.0

When I first started working as a copier tech, I was working on updating the firmware on a BH C35 (through the computer it was connected to) and it had been stuck on 50% for about 45 minutes. Well I...

I have a machine in the field that is having problems sending faxes to certain out of state numbers. I have verified there is nothing wrong on the receiving end and that the number/numbers are...

I have a Bizhub C35P that is saying toner missing/Imaging Unit missing. I have replaced the toner, I/U's, and the PWB Assy. Any suggestions?

Well I replaced the three pulling springs with the new updated springs and that took care of my problem. Thanks for the information guys.

Where did you come across this information, just wondering if you don't mind? I called Konica Minolta Tech Support today and this is the first time (at least the support specialist that I talked to)...

Thank you for the additional information, I just ordered the springs today to try and hopefully that resolves my issue. I called Konica Minolta Tech Support today just for additional information and...

Is there any way that you can provide some photos of the part you are talking about taking it off and a little more description on how to remove the cover to insert the washers.

Thanks,
John

It doesn't happen all the time, but when it does jam out of tray 2 it makes a squeaking sound and throws jam code: 20-02. I have replaced tray 1 and tray 2 input assembly with a new one and it still...