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I have a customer who keeps complaining about the booklet folder "jamming up". When the bi-folded and double-stapled booklets come out, they are just barely folded and are therefore open at a 45°+...

I really don't want to be pedantic but, just for future reference, I've looked at those chips before and they do not appear to store any sort of count. The only info is the serial number of the toner...

I'm sorry to report that it didn't work. Regardless, thank you very much for the advice!

Also, I tried a logical format of the HDD to no avail.

Thank you very much. I will try this on Monday. Today I spent 13 hours printing off a bunch of cardstock fliers for the customer because of this. I wish I would've checked this post last night or...

I've had issues getting many machines (especially the Muratec C3035 which I believe is equivalent to the KM C35) to work with Office 365 at a remote location (no experience yet with it running on a...

Would it still copy and print from the User Boxes like it does if it was an "End of Life" issue? Also, I have reloaded the firmware (several different versions and finally the newest version) 3 times...

Wait, so it wasn't just that I used "Print" but it technically also would recognize "sjspvkavdprintsjxbsl" as "print"? That's bizarre, especially for a forum for copier/printer techs.

I will...

Thanks to both of you and those who sent me PMs!

07-23-2015
Lepton
NEC IT45C6 (Bizhub C452) Data Light Just Blinks When Print Job is Sent But No Print

This happened after someone tried to print from a flash drive. Computer attempts to make...

This happened after someone tried to print from a flash drive. Computer attempts to make connection but says "TIME_WAIT" and nothing ever happens. Account Track was on but I turned it off and still I...

Is this spam or a genuine attempt to help (just curious)? I'll just get in touch with the Konica Minolta rep through another dealer to find one.

Thanks!

Why can't you get into the service mode? Is it because you don't know how or some technical issue? If it's the former:

Press "Counter" button.
Open up the keypad by pressing the button on the top...

Hello everyone, up until today I have been able to locate/acquire every service manual I have ever searched for via Google. Either I've lost my touch or this one simply doesn't exist.

My email...

And thank you @tmaged, that's the most useful tip I have received thus far on all the forums I've posted to.

I may have mentioned this already, but I say let's get together a group of the most...

Here's a YouTube video demonstrating the issue just in case anyone's interested.

http://youtube.com/watch?v=ioW4zRwYvM4&feature=youtu.be

According to another tech here the same customer once had an NEC IT6200, which is equivalent to Kyocera Taskalfa 620, that had such a feature. In fact, that's the whole reason they're complaining...

They are using continuous scan. And I have some updated info on the situation. Upon jamming, the copier will continue scanning where it left off, but in order to do so you have to put all the...

I have a customer who is consistently annoyed by this [lack of a] feature. When they are scanning a large stack of documents and they get a jam due to a stray staple or something similar (jams are an...

All Windows PCs that are using the "PCL" driver are still able to print though I didn't think to see if they could print from a PostScript driver if there even is one--I don't recall at the moment. I...

I am aware that "455ci" does not exist. Thank you. That was a typo probably caused in part by my typing all this on a phone (try it--it's a pain in the arse). Internet access is expensive...
...

TITLE TYPO: Should be "4551ci"

I'm trying to set up this machine the following way:

There are 4 cassettes: 2 plain letter, 1 letterhead letter and 1 plain legal. First, the customer wants it so...