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  1. Re: Bizhub 364e (FK-511) intermittent fax image rotating 90 degrees

    We have pulled this mfp from the field. Depending on what happens with it we will update if a solution is found.
  2. Re: Bizhub 364e (FK-511) intermittent fax image rotating 90 degrees

    Having the same issue here with the same model a BW Bizhub 364e. We have replaced so far, the MFP board, fax board, SSD board, updated firmware, and memory to no avail. We have also calibrated the...
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    Re: repeating digital pattern on a Bizhub C364

    Update....again. KMBS has come back to us and said they no longer think that this issue is due to copy protect. They are investigating further. Our tech has to go do a data retrieval. I will keep...
  4. Re: Fax not showing up after main board replacement MX-2610

    In my defense, I just copied and pasted the wrong number. In the parts guide they are right next to each other. After a long day the words on a page run together.
    The US board worked by the way....
  5. Re: Fax not showing up after main board replacement MX-2610

    I feel your pain. I ordered 1 mx-311mc (main charge kit) I understand that you get them in a box of ten but instead of just the 1 box I got 3. Not sure what to do with 30 mc units we primarily...
  6. Re: Fax not showing up after main board replacement MX-2610

    After checking my email... got a reply from our sharp DSM and he says I ordered the wrong mfp board. I must need an education on how to read the matrix in a sharp parts guide... Sharp parts guides...
  7. Re: Fax not showing up after main board replacement MX-2610

    I am working with support from Sharp. We set the machine destination to another country then back to no avail. It's not seeing that the kit is even present. I thought maybe the new board was...
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    Re: repeating digital pattern on a Bizhub C364

    Well, we sent the samples to KMBS and they confirmed that is what it was. The customer tripped the copy protection. They are stating that the F.B.I. may get involved and the machine may be...
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    Re: repeating digital pattern on a Bizhub C364

    Another update... SSD did not fix. The KMBS rep thinks someone is trying to copy currency on the machine. Or the machine thinks that. It will get worse each time an attempt to copy currency is made....
  10. Fax not showing up after main board replacement MX-2610

    I had an E7-03 to start with. I replaced the hard disk and that did not fix it. I had to replace the main board. Since the main board replacement the fax kit (MX-FX11) does not show up. I spoke to...
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    Re: repeating digital pattern on a Bizhub C364

    Update. We are replacing the SSD board today. If that does not fix it then they will have the KMBS rep come out so we can look into getting the unit replaced. I was hoping for a resolution to post...
  12. Re: Externam Memory: This function is currentyly not available.

    We got it. We had to change a setting that was conflicting. Utility > administrator settings> user authentication account track> page 2> scan to authorized folder settings> set to do not limit.
    ...
  13. Re: Externam Memory: This function is currentyly not available.

    They are on. All 3 of those settings. That is why i said i bet we lose functionality after we import the old settings back in. :D
  14. Externam Memory: This function is currentyly not available.

    I have a C454e that refuses to let users use a USB stick regardless of file system or brand. I have tried firmware and our KMBS rep suggested MFP board replacement. So we ordered a board. When we...
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    Re: repeating digital pattern on a Bizhub C364

    We replaced the memory. The tech is hesitant to do a factory reset for some reason. We are going to test the power outlet for noise. To see if that could be the cause of the problem. The damage is...
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    Re: repeating digital pattern on a Bizhub C364

    That does look like what is happening. If that is what is happening why is it using all of the colors and how do we stop it? Maybe just roll it off a cliff. It won't print spots after that... lol
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    Re: repeating digital pattern on a Bizhub C364

    The tech did cover the black laser window and still got the dots. So The grey dots are a mix of CMY. Could this be caused by line noise? He has moved the machine to a different outlet on a different...
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    Re: repeating digital pattern on a Bizhub C364

    We have replaced the MFP(Main) board already. I think I forgot to list that. I am inclined to agree with you that a loop may be out of adjustment. KMBS said to replace the Memory Module so that is...
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    Re: repeating digital pattern on a Bizhub C364

    We assume that the machine is putting the spots there. We also assume they are coming from the black drum because the machine is writing them there. But we replaced all of them. We did run yellow and...
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    Re: repeating digital pattern on a Bizhub C364

    Yes. I forgot to mention that it only happens on color prints and copies. If a bw job is run its fine. It only has about 12k color on the counter. It feels like a symptom of something else. Like,...
  21. Re: repeating digital pattern on a Bizhub 3

    Sorry guys I was posting from my smart phone and screwed up. I have another post that is actually finished and has examples. Admin please lock or delete this thread.
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    repeating digital pattern on a Bizhub C364

    I was wondering if anyone has seen this before. This is a repeating pattern that looks to be digital not mechanical. We have replaced the following:
    Image Transfer Unit
    All Drum and Developer units...
  23. repeating digital pattern on a Bizhub 3

    I was wondering if anyone has seen this before.
  24. Thread: C-E301

    by Makinbacon
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    [Error Code] Re: C-E301

    11-6-14 KMBS just released a special firmware to resolve this error. If you have a KMBS login... Hope this helps someone.

    "11/7/2014 162.93 MB C224 C284 C364 A1610Y0-F000-GC8-72.exeRelease Notes:...
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    Re: C452 will not accept print jobs

    Resolved it!
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