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I recently loaded the latest and greatest firmware and since then when customer uses the scan to email function it never gets to the destination and displays “specified destination.” Does anybody...

I can fold all day long. But never staples booklets. There is no staple jam and brand new staple cartridges. There is not even option to staple on the network or on the copier itself. Possible...

Yes I did leave some out. Sorry about that I do have admin rights and is our network. Here Is config. It doesn’t really mess up just the booklet option is grayed out

Image runner advance C5250 booklet option isn’t there. I have a customer that is using an Apple and I have gone into the printer preferences and selected J1 booklet and it still not doing booklets....

Anybody know how to reset the 2535? Number is stuck in memory and can’t be manually removed. Error alarm keeps sounding... no visible code thanks for any help

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Yes I went back to the site and it was staring me in the face. I have no idea why I didn’t see it the first time. I think I just assumed the parts vender knew what he was talking about when he said...

The parts vendor said they were all the same drum. I took his word for it even though most the time the black drum is different. This is for the color. But I did pull out the black drum to look and I...

I Tried to install two new GPR 30 drums in ImageRunner ADV C 5250 copier And they will not fit into the drum cavity. Looking at the ends of the drum they are actually designed differently. Any...

I went out to the machine and could not find where that part was so I’m wondering if it broke completely off. Are there two of them or just one? I wasn’t sure if there was one on each side? And also...

Thanks I’ll head back there and look at that part and see if it’s broken. That is a good possibility

Thanks I will look at that

They are OEM cartridges. I can shut door fine and it cycles But then one by one it’ll tell me to re-insert each of the cartridges. It’s lead me to believe maybe DC controller?

I suspect board issue because no cartridge isnt recognized. But it also appears they dont seem to latch in either. I don’t remember if this model if they are supposed to click in or they just sit in...

The manual doesn't help very much and tell me the location of that board. Do you know where the iot board is located?

Thanks

I received a call from customer on an error code 042-339. That code came up but then from that point on the only code coming up is 041-346. According to the service manual it says to replace the IOT...

It sounds to me that you might need to update the firmware

I have a C75 Press that needs a cyan developer change and I can't find the service manual anywhere. Does anybody know what the initialization procedure is after I replace the developer material? ...

I have a customer who has a Bizhub C360 that when they try to print a multiple page job, it ends up, after a few minutes, of timing out. They can print single page documents without a problem.

At...

I would love to use sharpdesk except I'm not an authorized technician with them. Although I used to be and I have used sharpdesk in the past. I don't have a copy at the moment or the license that you...

I am trying to setup an AR-M237 MFP for either scan to folder or email and it appears I am missing a step or something. I have no problem setting up MX models but this is older model and the web...

I have a sharp MX 5111 that I need to enter the service mode and it just has the home key so I'm not sure how to enter into it. Any ideas? Thanks

Your procedure worked to enter service mode.The problem ended up being faulty HDD. Thanks for your help

Thanks. I haven't been to the copier yet. Just got call today and customer sent the the pic of the display. Chance are they only turned the panel switch off. I've had that happen more than a million...