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Awesome, thanks. I will take it apart.

We are thinking about replacing it with a 4504ex with the basic stapler/booklet maker. Is that a solid choice or should we look at anything else? The...

There is a little piece sticking out/flipped backward! This is looking up into the guide - is that little flap supposed to be there? And hello fellow Texan - I am in DFW! :)
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I bent the guide plate down and blew the dust off the sensor and it seems a lot happier.

Can you give me a little more detail about the transfer guide plate on the door? I didn't see anything...

Hello there --

I have a 10-year-old Ricoh SP C811 DN that has been great to us (only repairs have been a gear in the output path and a black toner pump). Recently it has started jamming the paper...

Hello, our 811DN jammed last night when printing on some thick glossy paper (the paper accordioned in the fuser). The printer threw a SC 529 error which led me to what I believe is Junction Gate 1....

I have an eight-year-old SP C811 DN with about 250,000 pages that has been trouble-free until a few days ago when it ran out of black toner in the middle of a long job (4000 pages±). I put a new...

I just realized that I never posted back - I made this modification (couldn't find a place to order a new retainer mentioned below) and it has been working fine!

Thanks so much - I was hoping it was something simple like this.

Will tray two eventually have this issue? If so, I assume I should go ahead and buy two sets of parts, right?

Hello -

I have a Ricoh SP 8200 DN (same engine as the MP5000, I believe) and it is having trouble feeding from tray 1. It has about 300,000 pages on it and I have done all the maintenance...