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Bump. I've replaced about 6 different toners, all different colors recently on just one machine! Is it a transfer belt issue or something else? Or is it a common issue and we just keep on...

Despite my worries, we have not had any problems with the 406ci that we installed earlier this year... Besides the internal finisher which is still jingling around. During my last PM I noticed that...

No it will not change maintenance mode settings. I just tested this by changing the settings in LSU Top Out to max and then initialized it. All the settings stayed the same in U034.

Edit :...

Good point on the Event Log. And my fault, wasn't trying to say set the machine to factory default, but the machine settings to factory default.

U021 is the same for the color models as well. U021 just initializes all settings such as mode settings, to set the machine settings back to factory default. It also initializes backup RAM in...

U24 will format the hard drive, and U21 will initialize it. Should not cause any damage or altering to the image quality, but get rid of the address book and other user settings.

We just got our first look at these new machines. One of our customers ordered the 406ci with the 300 sheet internal finisher. It's sleek and tiny in comparison to the majority of MFP's that we our...

Update:

Good news and bad news. Good news, we finally got past the skew jam. We had to revert the firmware back to 2.0 (thank goodness we save all firmwares) and that got rid of the jam which...

Not there anymore! =( We had to contact our tech support and ask why there was no sensor or wires or anything there. At first he couldn't understand and was so confused as to why there was no...

I forgot to mention what copier we were working with and I apologize for that. It's a CS 5501i. That may be why the settings that you mentioned Tony are not applicable. Thank you for your input.
...

Need some help!


We got a DP-772 that is throwing a jam "Skewed originals fed." The paper is stopping right at the registration rollers. The registration rollers will not engage and the lift...

I had a similar issue that resulted in great disappointment. After spending hours replacing clutches and sensors, found that putting my knee on the side door for the paper feed assembly applied...

On the 9530, the full kit must be installed. Afterwards, go to the service setting and select new Dev. Then the machine will ask you to turn it off and on. Maintenance Kit will disappear and will...

Hey all, I'm stumped and need some assistance! :confused:

Event Log: 31281

I've gone through a ton of forums and found similar issues, but haven't found anything like this one:

When...

I've only been in the business for about a year, but I love it so far. There's a lot to learn for me, since I came from a completely different industry, and that keeps me interested in the job. Not...

I have spent the last week or two reading through this thread during down time... and this has been the best thread I have read in a LONG time. There were so many laughs and just amazing stories. ...

I wanted to give an update to this thread since it seems that we have finally solved the issue. Hopefully this helps someone in the future if they happen across this same issue.

After digging...

Update : (Looking for any new ideas here)

We removed the space heater from the environment and switched out the surge protector to negate the power issue. Still getting Jam Code 0000.

When...

Thank you for the quick replies. I think Blackcat nailed it with the heater next to the copier in the same surge protector. Time will tell. Thanks again all!

Here's a copy of the Event Log as requested.

27645

:: I'm bumping this thread in hopes that someone has received updated information about this error. ::

So far, we've been to the site three times for the same issue and just got another call this...