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Type: Posts; User: dave w

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  1. Replies
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    Re: IM C300 locking up

    Hi
    rthonpm

    The Original machine was taken to the workshop for investigation, customer had a loan MP C307 which gave no issues.
    the IM C300 did not show any problems in the workshop so we...
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    Re: IM C300 locking up

    Hi
    we removed the printer from customer. It sat in the workshop for months with no issues.

    The customer I.T were trained in using correct driver and using adobe reader. - no more issues from...
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    Re: Faded print on on side, Savin MPC 305...

    Looks like two things are going on.

    Hot roller worn making the two lines and laser glass is dirty causing issue on the side of print.

    Good luck
    Dave
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    Re: Firmware Ricoh IM c2000

    You can update the FW via the svs mode.

    Temp change the ip address so nothing can print to it first.
    update the FW then reset the ip back.

    BUT SC899 is nearly always as pc not using correct...
  5. Re: Ricoh MP C305 Scan to Email (Transmission has Failed)

    If your FW is up to date then the Network Support ver should be at Ver.12.40
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    Re: recycled paper !

    black dots are from recycle paper
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    Re: recycled paper !

    yes - customers seem to default think its the machine. and the classic line = it was ok before!
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    recycled paper !

    Went to a customer today who had logged a call about lots of marks on scans.

    IMC2500 vs Develop 224e

    When I looked at the paper, it was the lowest of the low in quality - Small black flecks all...
  9. Re: IM C2500 - scan to folder = 0kb - its not the MFP

    Have done
  10. Replies
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    Re: MP C3003 WIM and SMB issues. Tried everything.

    Best to connect a laptop directly onto the MFP and try the WIM and Scan to folder directly onto the laptop. my hunch is it will work.
    Goodluck Steele

    I also had the same issue

    IM C2500 -...
  11. Re: IM C2500 - scan to folder = 0kb - its not the MFP

    Yes looks like it.

    Best to connect a laptop directly onto the MFP and try the WIM and Scan to folder directly onto the laptop. my hunch is it will work.
    Goodluck Steele
  12. Re: IM C2500 - scan to folder = 0kb - its not the MFP

    Hi Slimslob

    Yes they had their own folders on the server, all folders had scans 0KB file sizes.
    they all had same account used for scanning - it was changed and still same.

    All started going...
  13. IM C2500 - scan to folder = 0kb - its not the MFP

    posted here as it was on a Ricoh mfp


    Just a heads up

    Customer complaining that all scan to folder files to the server are 0kb size and also failing to log onto the mfp interface.

    After...
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    Re: IM C300 locking up

    Hi anothertech

    New IM C300 has no call backs.

    Time will tell
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    Re: problems at Microsoft 365 on Jan 25th 2023

    Microsoft Outlook and Teams down for thousands around world

    Microsoft Outlook and Teams down for thousands around world - BBC News
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    problems at Microsoft 365 on Jan 25th 2023

    Just a heads up

    If you get any issues with Outlook then it maybe be a Microsoft issue

    Im not an I.T expert, just passing on.

    Network Config issue at Microsoft

    It may only be UK affected
  17. Replies
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    Re: IM C300 locking up

    Thanks MIKON

    Its not when it comes out of sleep mode.

    A few Excel jobs are printed very quickly together and about the 3/4 job it locks up, same with PDFs
    So no time to go into sleep mode.
    ...
  18. Replies
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    Re: IM C300 locking up

    We are back to the customer today with another IM C300 for them to have to keep due to the hastle.

    The orig machine will now sit in our workshop waiting for Ricohs responce, I wont be holding my...
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    Re: IM C300 locking up

    UPDATE

    Been comunicating with Ricoh. SP5801-008 was mentioned. as the machine is in our workshop that will not show me if it worked but worth keeping that in my toolbag for other jobs in the...
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    Re: IM C300 locking up

    Quick update on this issue

    went to customer today with a spare IM C300, before we took it we checked that everything was the same in F/W and printer settings.

    The customer had no issues! - Dame...
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    Re: MP 301 shows right cover open

    Sometimes

    Just bending the Micro Switch lever out with a spring hook can make the contact with the door more possitive and may stop the issue.
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    Poll: Re: How Long Servicing Office Equipment

    started back when you could find a parking meter in London

    Large typing pools of secretaries (bit like walking into a lion’s den)

    Golf balls were not just for the weekend whack about

    Blow...
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    Re: IM C300 locking up

    Hi
    Ive had some time off over the festive period and as yet not returned to the issue.

    The suspect IM C300 is here in the workshop, no issues as yet, printing fine from three diffrent pc's and...
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    Re: IM C300 locking up

    Starting to dig deeper inthis machine back in the workshop

    Only thing I can see in the error logs is the sc991 error. this would normaly tell me its the PC.
    But why does the MP C307 work fine
    ...
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    Re: Ricoh MP201 not fusing and ghosting

    Hi
    just my thoughts

    Ghosting is nearly always the fusing unit and on these machines down to pressure.

    The pressure roller is not doing its job, check the plastics on either side of the...
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