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A customer is asking if Canon has any information regarding any potential health/safety concerns when sitting next to a copier. Anybody know of anything?

Model is DX 527if

We got a customer with 10 machines that their com test fails with a 200A error. The company IT is using a program called Zscaler as from my understanding is a cloud firewall/kind of proxy server....

I was able to get DID to work and see both copiers. Forgot the Gen 3 doesn't have Department ID turned on by default so just had to turn that on with SMS.

6055 are legacy devices and don't do the full export so was looking if it was possible to do. I've found something called Device Information Delivery but I'm not sure how to use it as I can't find...

We have this copier at a school that has consistent problems with dropping off the network. School's IT has made MAC address reservation, replaced the network cable and tested the network port on the...

We have a Fiery imagePASS-P2 that is losing connection to the copier for the past month. All print jobs will get stuck in processing and when I was there last the Fiery web page showed that it...

I was just told we can add a OCR kit to the copier and that does blank page removal. Can anyone confirm if that's correct? I didn't realize OCR did that.

Do you know what kind of software would be needed? I've looked up a manual for the IM series and it just shows blank page detection I'm not seeing removal. Can you show me where that's at on the IM...

Scan

Can we add this to a Ricoh MP C3504?

Got a customer who is going to be transitioning to Microsoft Azure and they're asking for the scan to email compatibility with their Ricoh copiers. They currently have a few MP C4504ex and MP...

Thank you this worked for the 6002. Although we couldn't check mark SHA2 it was grayed out. Had to use a different server for the 4500 but got that working.

Two different customers have called today saying they can't scan anymore. Last month we got them switched over to the new legacy O365. Is anyone else having similar issues? Wondering if it's...

Would an older series models like a 3500i have all those security options? I think those have the older style web interfaces.

Customer names their scans and doesn't want the added "_001" appended to the name.

Only did it one time and can't remember the steps within uniFLOW Online.

Following up on this as we still haven't been able to fix it. Time and time zone are all correct. The share encryption is using default encryption.

Here's the scan log page. Hopefully I uploaded it correctly.

I've been working remotely with their IT but I had them go through the address book management and test through there and it fails when hitting the server. I'll have to get a hold of them again to...

Was able to confirm with IT that user name and password are correct. All their copiers (Xerox, Kyocera, Ricoh) are all using the same exact scan settings and authentication. Only the Ricoh's are not...

Was able to confirm that yes password is correct I had IT login and it worked via Windows Explorer. Their Kyocera as well as a Xerox copier are all using the exact same scan to folder settings and...

It's getting a "Connection with destination has failed error" once you scan. When switching to IP address instead of host name the same error pops up but takes a bit longer before the message comes...

Has anybody set up scanning to SMB to AWS before? Customer recently switched over and hasn't been able to get it to work. They have Kyocera 5501i copier that however does work and all the settings...

Going from 4504ex to 6004.

Is it possible to have users be blocked from seeing certain emails? Customer is wondering because I guess they don't want some staff seeing the full list of employees. I should also add that they are...