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Thanks for the info, I was hoping for way to wipe the programming. I appreciate the response!

Good afternoon!
I have a customer with a Source Technologies ST9720 (Lexmark 610 DN). This machine needed a new image unit which has been installed. I'm getting a drum mismatch error because the...

Going to try some of these suggestions. I will post my findings. Thanks to all!

I will double check the toner type but they get it from us...
Thanks!

Thanks! Yes the hopper is new!
Thanks!

Thanks! I did check for a plug. I did initialize the dev too. Would the dev initialize with a bad TD sensor?
Thanks again!

Thanks! Yes I used the proper Ricoh developer. I can hear the machine trying to add toner but I did'n take a visual. I will try this next.

The developer is new and the drum has less than 20k

Hi all!
Have a Ricoh MP3045 with a toner light that won't go out. After the toner was replaced we replaced developer and the toner tray mechanism. The machine is able to add toner in service mode...

Here's a good one! Xerox 123. Tray 1 works perfectly. Trays 1,2,3 and bypass will only make 1 copy at a time. If multiple copies are attempted it will Z fold but not jam. Instead comes up with a...

Hey,
You could also go into service mode and activate the master cutter several times to see if it fires every time. I haven't needed to replace a master feed roller very often but it does happen.

Here's a good one! Xerox 123- Tray 1 works perfect. Tray 2,3,4 and bypass will only make one copy at a time. If multiply copies are attempted on tray 2,3,4 or bypass it will Z fold but not jam,...

Hello!
I have a older 2020D with a image problem. On the lead edge ( back of copies) is a half inch shaded band. This only happens on the first copy. The rest are perfect! New durm/blade, new fuser...

Yes. Paper is exiting the to the top tray while the bottom tray proceeds to move up and down constantly. Can I post MP4 video's?

Hello!
Have a canon 7105. When copies are exiting the finisher (top gate) the bottom gate will proceed to move up and down constantly. It does not seem to jam though. It will also drop to the floor...