When I arrived at the customer, the copier was displaying "toner cartridge not set". This was a full genuine Ricoh toner bottle, so I tried another the customer had (Compatible) and nothing changed....
Type: Posts; User: JERRY D
When I arrived at the customer, the copier was displaying "toner cartridge not set". This was a full genuine Ricoh toner bottle, so I tried another the customer had (Compatible) and nothing changed....
I've had two products with the same issue within the past week. First a Canon Image Class MF8350Cdn & now this HP. They both use the same tray assembly. It appears the black cartridge was not...
I have been asked to resolve a problem created by another tech. He replaced the drum & developer but left the customer when he couldn't get into Tech Rep Mode. I have tried , also, but when I go to...
Wall voltages are good...it's in our shop. No error codes are displayed. Just "check printer". Intravia doesn't list how to get failure codes to display. Just that they are buried deep in service...
I have a similar issue with this model. When paper cassette, tray 1, is selected the scanner lites up, moves out a little then back. Paper is fed up to registration, a moment passes, then an error...
I know it uses an inverter pcb for the lamp. I can see the touch points and functions but obviously the lamp is dead. Do you have any experience with this issue? If so, I would appreciate any tips...
Can anyone supply me with the touch screen calibration procedure. I've looked everywhere for a service manual but can't find it.
I have a (VERY CHEAP) customer (aren't they all?) who complains about how much labor costs him. The local Panasonic dealer has closed and the customer turned to us. I'm not familiar with this...
I do have a procedure. Having never seen this finisher before I first looked it over but knew better than to just start ripping into it. Realizing I needed some guidance, I downloaded the service...
I made it VERY CLEAR that I had removed the covers and was certain of what I could see. Go back and re-read my post. I never said "It's broke. I don't know what to do. No, I haven't actually looked...
Hello and thanks for the picture. The white link from the solenoid is not attached to the black plastic bar that rotates to lift the rollers. I'm fairly certain a stud has broken off the black...
Not funny to me! And, yes, I'm a tech. 45 years in this business and very good at what I do. I'm just not a Canon trained tech. My job requires me to address anything my employer throws at me. Thanks...
I will gladly remove the entire finisher for inspection if and when, after I get this problem repaired, I continue to have another SEPARATE issue. But this problem is obvious. I have read the...
1031910318Sorry, I guess I'm not getting the you the information you need to help me. Maybe these images will help you. I don't need to remove the entire finisher to see and repair the affected...
I haven't removed the S1 finisher from the copier. I removed the covers so I could see what it was having trouble with. That way I can run it & observe. The link/arm I described in my thread is...
In the parts manual, the solenoid that lifts the exit rollers up & down is not shown with the link it pulls with. I can find it pictured in the in the section of the portable manual that describes...
Thanks for your responses. As I said in my original post, I have run all the Simulations. All of the following function normally in Simulation: Main Motor, Toner Motro, Laser Unit, ADF components,...
I just replaced a broken toner motor in this copier and now it won't copy. I performed all pertinent SIMS to ensure everything functions normally but when I set up a copy job it just ignores the...
I have just replaced the Polygon Mirror Motor and all went fine. A couple weeks later it started with this error. I can't relate the two issues other than checking the connections. It homes the...
I reseated the connectors on the IMAGE PROCESSING BOARD as outlined in the service bulletin with no success. Are there any other tips before I start blaming the board? Many thanks to anyone who can...
I'm sure it's either the drum or the toner. Most likely the drum. Try OEM supplies if you haven't already. Printing partial sheets of self-adhesive labels will cause toner to stick to the adhesive...
Thank you sooo much for your help. I have found that we have the service literature in our database & I'm tryimg to follow your suggestions within the manuals but I'm having difficulty finding the...
Thanks for the reply! I don't recall the message displaying without documents in place. I'm fairly certain of that. Sounds like you know something I don't. I hope!
I checked the rear adf open PC sensor & it is functioning properly. Is there secondary sensor that could cause the message to display or is this a control board issue. I'm puzzled!
Have you successfully installed a driver that works with a new Mac? We've tried drivers from Gestetner, Savin &, of course, Ricoh. Nothing works with Mac!