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when the screws are removed you can move it to the right and remove cables first remove right front cover

when the screw does nothing you could get it away....

what's the jamcode?

with kind regards
Copyfan

hi there this happens when you use non Canon toner
no other reason known overhere

with kind regards
Copyfan

in that case it's only possible on site

with kind regards
Copyfan

in the portal when you login with your browser with ip adres
after changed it you have to restart it

with kind regards
Copyfan

when you can't get in service mode try to restart mfp and try again, then go into sm and choose Copier/function/clear/pwd/ok
after restart you should get into user settings

with kind regards...

try admin login 2x 7654321 or 2x 3214789

with kind regards
Copyfan

sorry then I have no idea

do you have example to show?

you can feel it when the toner is empty [emoji6]

yep, the error comes when you turn off the mfp several times...

replace toner already?

Verstuurd vanaf mijn SM-N920C met Tapatalk

👍

with kind regards
Copierfan

👍

with kind regards
Copierfan

First try latest firmware but this looks like wrong loop at registration... clean or replace the registration clutch

with kind regards
Copierfan

Sometimes it works when you shake the new drum-unit otherwise you can try with a piece of paper to clean the area between drum and skimming blade

with kind regards
Copierfan

IRC than it is the drum-unit
Just replace it ...

kind regards
copierfan

Latest firmware?

kind regards
copierfan

Hahaha!

Verstuurd vanaf mijn SM-N920C met Tapatalk

Yes replacing gripper assy is the right thing!

Verstuurd vanaf mijn SM-N920C met Tapatalk

Did you get an answer or solution?

and install latest firmware for this bugfix ☺

it will never go to sleep then. I use it sometimes when mfp's won't get awake after 1st print in the morning. good luck!

I mean in servicemode. not in usermode Copier/function/user/sleep 1 》0