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  1. Replies
    24
    Views
    2,527

    Re: Ricoh MPC1500 SP A3 SEF printing problem

    Pick a window!! (Preferably from a high floor)
    Push the device out of choosen window
    Watch and cheer as the machine hits the flooR!!!!
  2. Replies
    7
    Views
    1,251

    [Error Code] Re: Ricoh IMC3500 - SC144 - SBU Comm error

    Quick update guys....

    this turned out to be the carriage unit. Replaced complete unit and warranty part.

    Thanks

    Batman
  3. Replies
    6
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    761

    [Misc] Re: MPC307 Noise - Faint PCQ

    Hi Chaps,

    59638

    Update on this one. On inspection, Transfer Bias contact spring was damaged and mis-shaped causing faint PCQ and obstructing transfer belt stopping it finding Home position. ...
  4. Re: Toners suddenly running out with no warning on 305/306/307/imc 300

    The toner amount remaining/shown in the display is calculated through the pixel data and the number of the toner bottle rotations..
    And, 20% and End are judged by the sensor.


    The phenomenon...
  5. Replies
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    761

    [Misc] MPC307 Noise - Faint PCQ

    Hi Chaps,

    Anyone ever had an MPC307/407 with a transfer belt unit making a noise and producing faint prints?

    Transfer belt unit including cleaning unit have been replaced and fault persists. ...
  6. Re: Toners suddenly running out with no warning on 305/306/307/imc 300

    Hi Chaps,

    I also experience the same issue on our fleet of MPC307/407/IM300/400 devices. You can try adjusting the toner near end threshold via SP mode this will give you a bit more notice at...
  7. Replies
    7
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    1,251

    [Error Code] Re: Ricoh IMC3500 - SC144 - SBU Comm error

    No movement of scanner at power on, no lamp on either. Scanner carriage moves freely by hand, no obstructions. ADF disconnected gives same error.
  8. Replies
    7
    Views
    1,251

    [Error Code] Ricoh IMC3500 - SC144 - SBU Comm error

    Hey Chaps,

    Have an IMC3500 with Sc144 on display, Reseated scanner ribbon cables but no joy. Manual points towards BICU or Scanner carriage assembly replacement. Before I start ordering...
  9. Replies
    10
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    1,356

    [Misc] Re: PROC5300s Intermittent Noise

    Yep, Done that have the video but machine doesn't do when attending site.
  10. Replies
    10
    Views
    1,356

    [Misc] PROC5300s Intermittent Noise

    Hi all,

    Has anyone had any issues of Proc5300 with intermittent fan noise? We have run fans in output mode and cannot pin point a noise.

    Does seem to be very intermittent, as usual customer...
  11. Replies
    3
    Views
    869

    [Misc] Ricoh IM350f not printing via USB

    Hi all,

    Bit of a strange one. We have replaced a Ricoh IM350f like for like (same model). The device is connected to one pc via USB. The old IM350 printed fine via USB. The new IM350 however...
  12. Replies
    10
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    1,116

    Re: email scanning issue MP C6004

    Ask clients IT support to empty or clear up the destination email address inbox
  13. Re: How to Install the send Meter App on Ricoh Copiers SOP

    I have had similar issues with send meter app failing using Office365 lately, Any Update on this would be gratefully received?
  14. Replies
    9
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    2,946

    Re: MP7503 Jam Code 125 and SC720-42

    Check the Mylars on the shift exit rollers. Remove them!!!
  15. Re: Ricoh mfp's "toner near end" automatic email notification.

    Hi Chaps,

    Few options to look at:

    Toner end threshold levels on Ricoh devices can be adjusted within SP mode to allow for longer/shorter notification times.

    If a client has multiple devices...
  16. Replies
    8
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    1,536

    [Misc] Re: Ricoh MPc 3003

    Try formatting the HDD. This should remove any 3rd party software previously installed.

    Failing that look at replacing HDD and/of Controller PCB.

    Batman1976
  17. Replies
    9
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    2,699

    Re: Ricoh IM C3500 Dead

    Known issue.

    New boards have been modified to stop fuse blowing, must be replaced a s a pair.

    Batman1976
  18. Replies
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    933

    Re: MPC4504 part number update....

    Hi Steve,

    The exit rollers of the device should be changed when installing the bridge unit along with a small plastic guide. Have a look in Bridge Unit parts manual for correct exit rollers and...
  19. Replies
    11
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    2,172

    [Jamming] Re: Ricoh MPC6503 (Charis) - Jam code 025

    11035841 (connector:28w0r-rfc-egd(lf)(sn))

    11035840 (connector:rfcp-28w0-e)

    11035760 (connector:36w0r-rfc-egd(lf)(sn))

    11035758 (connector:rfcp-36w0-e)
  20. Replies
    11
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    2,172

    [Jamming] Re: Ricoh MPC6503 (Charis) - Jam code 025

    Hi Chaos,

    This turned out to be a slighty broken blue connector block on right rear side of the main draw unit. This was causing a loose connection of the cable and resulting in intermitten Jams...
  21. Replies
    7
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    1,366

    [Misc] Re: E25c Fiery Software

    Yeah, so with these new fiery devices you need to register for the EFI Fiery Sales Portal (24-48hrs). You then need to download the Fiery INSTALL BUILDER. The fiery system software is then...
  22. Replies
    7
    Views
    1,366

    [Misc] E25c Fiery Software

    Hi Chaps,

    I have an ongoing issue with a E25c fiery on a IMC device. It keeps dropping off and needs a reboot. All services packs and patch updates have been applied. Also machine firmware is...
  23. Replies
    11
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    2,172

    [Jamming] Re: Ricoh MPC6503 (Charis) - Jam code 025

    All original OEM Parts replaced. Mainly A4 from any tray.

    In saying this I've just run over 500 sheets through and ZERO jams. I'm gonna run with it and keep an eye on Jam history.
  24. Replies
    11
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    2,172

    [Jamming] Ricoh MPC6503 (Charis) - Jam code 025

    Hi Chaps,

    We have an MPC6503 with intermittent jams at fuser exit/inverter sensor - Jam code 025.

    Fuser has been rebuilt with all parts replaced. Sensors cleaned etc etc. Paper seems to stop...
  25. Replies
    5
    Views
    1,684

    Re: Ricoh E-24b Fiery service mode

    Yes, E-24b. Smaller fiery with LED display at rear.

    I'm using an external disk drive via my laptop as the USB Tool will not work when downloaded from My-Ricoh (Suggests a virus is detected).
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