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  1. Ricoh pro 5300...... Life span approx pages it can achieve???

    Hello to the great community of copytech?

    Had a customer enquiry about what yield could he expect out of his machine we have on an ongoing service contract
    The brochure doesn't state it?

    Thanks
  2. Re: Canon IR c range - Can you do force toner in service mode like a Ricoh?

    Hi Copier Tech,

    thanks for your reply - now i know you cant force toner.

    i have had the top paper exit lid off the machine. the bottle turns about 4 times and then throws up the error. i can...
  3. Canon IR c range - Can you do force toner in service mode like a Ricoh?

    Hi, we have recently bevome a Canon dealer.

    We have a fault on a c257 a4 . Black toner undetected. We have tried a new toner bottle and new drum/dev unit still get the fault.
    I have discovered in...
  4. Re: CANON ir c3520 - how to get in to SERVICE MODE?

    Thank you. Will take a look when i do the rtf on parts. Bit rusty with the Canon kit

    Ben
  5. CANON ir c3520 - how to get in to SERVICE MODE?

    hi guys,

    on the new android panel its the 123 key/ head star key/ 2 then 8/ the head star key

    on the older screens i always thought its 123 key/ head star key/ hold 2&8 together then release/...
  6. Re: Canon IR c3800 series - How to i do sensor tests in Service Mode ?

    thank you Larhal,

    ive just tried that its very useful. i have also found the sensor check and motor check. it is on SITUATION mode but i didnt see the arrow to the right at the bottom which its...
  7. Re: Canon IR c3800 series - How to i do sensor tests in Service Mode ?

    Thank you for your time to type and let me know. i appreciate it.
    I have Done years of Ricoh / Xerox/ HP/ konica/ Lexmark but the Canon service mode totally swings me. Im sure once i get passed...
  8. Re: Canon IR c3800 series - How to i do sensor tests in Service Mode ?

    Thanks Larhal,
    looked in there today. i can find motor check and motor on. also solenoid tests but not sensors.
    Noticed a lot listed is abbreviations. Presume sensor should be something like SNR ?
  9. Canon IR c3800 series - How to i do sensor tests in Service Mode ?

    Hi fellow Engineers!

    wondering if any Canon techies can help me out?
    on older models the sensor test always seemed to of been in SITUATION TAB / then TROUBLESHOOTING TAB sensor test. But on the...
  10. Ricoh small colour laser P C311W - how to access Service Mode / Maintenance mode ?

    Hi All,

    we have a customer thats says its jamming but wont jam for me when i go. wondering if there if i can get in to Service mode and get an smc report out of it ?
    service manual says the usual...
  11. Re: RICOH IM 350 mono mfd - document feeder - Constant JOO1 jam locking machine

    Hi. Yes i have removed the top cover lid where you can get to that sensor. I have tested that in service mode it does 1 and 0 so its toggling and works. On the 1st call i cleared the fault by testing...
  12. RICOH IM 350 mono mfd - document feeder - Constant JOO1 jam locking machine

    We have been out to this machine. no paper stuck. Sensor test all passed in service mode.
    Motor test in df dont activate? I have then put package / sdk / module firmware on no change. Then removed...
  13. Re: How do i update the Pro 5300 Media Library to latest version ?

    thanks Slimbob,
    again you help me out. topman.
    enjoy that sunshine while its is still wet cold in Wales :)
  14. How do i update the Pro 5300 Media Library to latest version ?

    Hi i work for a Ricoh dealer. i have access to Ricoh octopus etc.
    are my right in thinking it is done just like a firmware update
    got a customer who has noticed their Library is ver 2 he wants it...
  15. c60 error 094-342 does anyone know what this error is?

    094 i think is itb related. but the 342 is not on the old edocs or the new Prolibro

    thanks
  16. Re: Ricoh Pro 5200 / 5300 - Bypass jobs - Intermittent - J008 ?

    they only got fitted 22 days ago mate. Just not had this issue on these models so its a little baffling. there is no clutch in the pick up rotation system. had on other manufactures models this type...
  17. Ricoh Pro 5200 / 5300 - Bypass jobs - Intermittent - J008 ?

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  18. Replies
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    IM 350 mono mfd Error: SC332-00

    error relates to TONER END DETECTION ERROR

    1. machine is new. Customer has done 883 pages. serv man states try new pcdu and toner. remove toner supply level sensor and toner supply clutch and...
  19. pro 5100s - by pass DL envelopes JO98 paper thickness error ?

    Hi,
    we have a printers using DL envelopes which are brown (like budget toilet roll) 80gsm which always stops over the ptr roller. J098 code. they use the original template on the flatbed glass>...
  20. Re: im c300 - machine ok but why does it say on panel - CALL PM SERVICE?

    no mate, its done 29k no parts co were over life. i have ricoh tech forum as well, put the same post on there. they informed to try the latest firmware 1st. because they had a few issues with fuser...
  21. Re: im c300 - machine ok but why does it say on panel - CALL PM SERVICE?

    1. put latest package f/w on - still call pm service
    2. done sp 7804# execute - the PM counter reset

    cleared the message
  22. Re: im c300 - machine ok but why does it say on panel - CALL PM SERVICE?

    Cheers for that. i will go back and chuck the latest firmware on. if that doesn't resolve it. I shall try reset of the pm counter as you suggested. will update

    Ben
  23. im c300 - machine ok but why does it say on panel - CALL PM SERVICE?

    nothing is over life yet. get the PM call service in the drop down status bar.
    cant find a RTB on in
    its connected via usb (wonder if this causes message)?
    machine behaves fine.
    wonder if there...
  24. Re: Ricoh pro 5100s - enabling gw controller SP - gettting sc899 ?

    you have just put a light bulb in my mind. i have had this on a pmc machine with sc899! a corrupted job was in a pc spool. i am going back to site next week. to sort other problems. i will look in to...
  25. Re: Ricoh pro 5100s - enabling gw controller SP - gettting sc899 ?

    Hi thanks for the reply, appreciated it.
    so what your saying the copier can only use one or the other. i presume it has a direct cat 5 cable in the network socket to just read the meter readings and...
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