Hello to the great community of copytech?
Had a customer enquiry about what yield could he expect out of his machine we have on an ongoing service contract
The brochure doesn't state it?
Thanks
Type: Posts; User: Jedi Ben
Hello to the great community of copytech?
Had a customer enquiry about what yield could he expect out of his machine we have on an ongoing service contract
The brochure doesn't state it?
Thanks
Hi Copier Tech,
thanks for your reply - now i know you cant force toner.
i have had the top paper exit lid off the machine. the bottle turns about 4 times and then throws up the error. i can...
Hi, we have recently bevome a Canon dealer.
We have a fault on a c257 a4 . Black toner undetected. We have tried a new toner bottle and new drum/dev unit still get the fault.
I have discovered in...
Thank you. Will take a look when i do the rtf on parts. Bit rusty with the Canon kit
Ben
hi guys,
on the new android panel its the 123 key/ head star key/ 2 then 8/ the head star key
on the older screens i always thought its 123 key/ head star key/ hold 2&8 together then release/...
thank you Larhal,
ive just tried that its very useful. i have also found the sensor check and motor check. it is on SITUATION mode but i didnt see the arrow to the right at the bottom which its...
Thank you for your time to type and let me know. i appreciate it.
I have Done years of Ricoh / Xerox/ HP/ konica/ Lexmark but the Canon service mode totally swings me. Im sure once i get passed...
Thanks Larhal,
looked in there today. i can find motor check and motor on. also solenoid tests but not sensors.
Noticed a lot listed is abbreviations. Presume sensor should be something like SNR ?
Hi fellow Engineers!
wondering if any Canon techies can help me out?
on older models the sensor test always seemed to of been in SITUATION TAB / then TROUBLESHOOTING TAB sensor test. But on the...
Hi All,
we have a customer thats says its jamming but wont jam for me when i go. wondering if there if i can get in to Service mode and get an smc report out of it ?
service manual says the usual...
Hi. Yes i have removed the top cover lid where you can get to that sensor. I have tested that in service mode it does 1 and 0 so its toggling and works. On the 1st call i cleared the fault by testing...
We have been out to this machine. no paper stuck. Sensor test all passed in service mode.
Motor test in df dont activate? I have then put package / sdk / module firmware on no change. Then removed...
thanks Slimbob,
again you help me out. topman.
enjoy that sunshine while its is still wet cold in Wales :)
Hi i work for a Ricoh dealer. i have access to Ricoh octopus etc.
are my right in thinking it is done just like a firmware update
got a customer who has noticed their Library is ver 2 he wants it...
094 i think is itb related. but the 342 is not on the old edocs or the new Prolibro
thanks
they only got fitted 22 days ago mate. Just not had this issue on these models so its a little baffling. there is no clutch in the pick up rotation system. had on other manufactures models this type...
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error relates to TONER END DETECTION ERROR
1. machine is new. Customer has done 883 pages. serv man states try new pcdu and toner. remove toner supply level sensor and toner supply clutch and...
Hi,
we have a printers using DL envelopes which are brown (like budget toilet roll) 80gsm which always stops over the ptr roller. J098 code. they use the original template on the flatbed glass>...
no mate, its done 29k no parts co were over life. i have ricoh tech forum as well, put the same post on there. they informed to try the latest firmware 1st. because they had a few issues with fuser...
1. put latest package f/w on - still call pm service
2. done sp 7804# execute - the PM counter reset
cleared the message
Cheers for that. i will go back and chuck the latest firmware on. if that doesn't resolve it. I shall try reset of the pm counter as you suggested. will update
Ben
nothing is over life yet. get the PM call service in the drop down status bar.
cant find a RTB on in
its connected via usb (wonder if this causes message)?
machine behaves fine.
wonder if there...
you have just put a light bulb in my mind. i have had this on a pmc machine with sc899! a corrupted job was in a pc spool. i am going back to site next week. to sort other problems. i will look in to...
Hi thanks for the reply, appreciated it.
so what your saying the copier can only use one or the other. i presume it has a direct cat 5 cable in the network socket to just read the meter readings and...