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  1. Re: HP M477fnw black copies, prints are ok. Appears exposure light not coming on.

    Thanks. I stopped by there the other day and it worked ok for me. She showed me samples, looked like typical no charge symptom, but the machine's reports all printed ok. Gremlins!!
  2. HP M477fnw black copies, prints are ok. Appears exposure light not coming on.

    My customer just reported this to me. Any ideas?
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    Re: Ricoh MP 4055 Doc Feeder

    thank you sir.
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    Re: Ricoh MP 4055 Doc Feeder

    Just to confirm, this has the pivot point(area).
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    Ricoh MP 4055 Doc Feeder

    I am hoping someone can help me out with the part number for the left (top) cover for the Document Feeder Code D3B0.
  6. Re: Ricoh MP C4502 Toner cartridge not set correctly

    Yesterday I did firmware update and that took care of my problem. Thanks to all. Happy Thanksgiving.
  7. Re: Ricoh MP C4502 Toner cartridge not set correctly

    Could you elaborate on the firmware for me please?
  8. Re: Ricoh MP C4502 Toner cartridge not set correctly

    I have the self - diagnostic report in front of me and it says C4502. The color toners are all C4502 toners. The firmware is the D144. This is a fairly low milage copier. So is The Greenline a...
  9. Re: Ricoh MP C4502 Toner cartridge not set correctly

    Machine code D143-17
  10. Re: Ricoh MP C4502 Toner cartridge not set correctly

    I have returned to the scene of the crime today and this is what I have found. Label beneath tone cartridge tray "black toner # 842201". This relates to a C 3502 and C 3002. The Machine is labeled...
  11. Re: Ricoh MP C4502 Toner cartridge not set correctly

    Will do. I think they are closed today and possibly Monday, but yes I will.
  12. Re: Ricoh MP C4502 Toner cartridge not set correctly

    Also, thanks for your experience and help.
  13. Re: Ricoh MP C4502 Toner cartridge not set correctly

    Not likely 2 new bottles would both be bad. Not impossible but unlikely. I will try a third one though.
  14. Re: Ricoh MP C4502 Toner cartridge not set correctly

    Slimsob, when reviewing the S.M. on the bottle detection board, I did look at these yesterday and they looked ok. I didn't try to reform. I seems that this would be the most likely cause, but why...
  15. Re: Ricoh MP C4502 Toner cartridge not set correctly

    Yes, I am familiar with the C3502 and C4502 differences. The bottle I took out for sure says Genuine Ricoh C3502 and C5502 on it. That is what has me confused. It works. Still has some toner left...
  16. Ricoh MP C4502 Toner cartridge not set correctly

    Good morning fellow techs. Winter is arriving here in the Rockies. Now to the problem. I have a C 4502. The customer went to replace the black toner and the replacement says that it is not set...
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    Re: Ricoh 171 washed out (light) printouts

    Confirm you have correct toner in it as I believe 1013/2513 toner bottles are similar but ARE different.
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    Re: Ricoh MP C300 toner supply unit

    I have got it out. What had happened was, the auger got bound up, wouldn't add toner, threw up SC 360. I went through a couple used PCDUs with the same results, light copy and eventual sc 360. So...
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    Ricoh MP C300 toner supply unit

    Does anyone have any advice (other than avoid) on removing the black toner supply unit located in the depths of this unit. I am halfway into it and thought I'd ask before diving in the rest of the...
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    Re: Ricoh MP C300 Color print vs. copy of same

    Thank you all for your inputs. This customer is an hour away in the mountains of colorful colorado. I have been working on the problem in the shop using one of my own C 300s. I have been closing...
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    Re: Ricoh MP C300 Color print vs. copy of same

    Yep, did that.
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    Re: Ricoh MP C300 Color print vs. copy of same

    I don't know about Mac either. But just to let you know what I am up against. She is using a Mac laptop, a Word document and she can't figure out how to print a 2 sided document from Word. But that...
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    Ricoh MP C300 Color print vs. copy of same

    I have a customer (a church) that has a MP C300. When they do their bulletins the original which they print from their Mac computer and use as an original does not match a copy of the same. Its not...
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    Re: Ricoh MP 201 device certificate

    Thanks, I relayed that info and we'll see what happens.
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    Ricoh MP 201 device certificate

    Now I am not familiar with this but here goes. The IT dept. of my customer wants to remove the device certificate from the previously installed certificate. Is this possible and if so, how?
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