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  1. Replies
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    [Misc] Re: SOP - Remove extra screens?

    On a newer Ricoh copier if you update to ACT V 1.2 or higher you can hide empty pages. Search for Bulletin Rgene 127
  2. Re: RICOH Firmware Update Tool allows users to install firmware updates themselves.

    A great idea until something goes wrong and the finger pointing starts.

    Well you supplied the tool and little information on how to use. I am not paying for a new control board or whatever you...
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    Re: Facetime/ Messenger-Video with Customers

    If you use video chat then try to ensure you got the Remote assist app working on the device if at all possible.

    Letting customers be aware of SP modes can be a very interesting path. Yes, of...
  4. Re: Legal way to get firmware for Ricoh MP Cxx04- IM CXXX

    I do not think Ricoh UK would be advising someone to go to that link. They have never mentioned it on ricoh technical website or any of the other communications we get. When speaking to the guys at...
  5. [Misc] Re: FMAudit not reading supply data on Ricoh MP 4055

    Since the MP 4055 Corona C1.5 range you can use SP 3-903-005 to use either 3 step or 11 step toner reporting. Which is why Drichards post was relevant possibly.
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    Re: sc 670-04 on a mpc300

    A couple of times this procedure has helped me or a team mate.


    If you are getting persistent and sometimes intermittent SC670 codes please try removing all the toner bottles then rebooting the...
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    Re: IMC2500 Smart Operation Panel

    The Customer needs a WIFI Access point on the network, so the Smartphone can connect to the network via WIFI.
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    Re: SPC352 E59 firmware update error

    E59 is HDD is not mounted error. So best to check Is the HDD there and is it working as it should? Ricoh UK help desk helped a teammate with the same error. Turned out no optional Hard disk so the...
  9. Thread: New Model IM

    by paulg
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    20,490

    Re: New Model IM

    But with Arms/@remote to tell you the pm life and the Helpdesk remoting in etc I am sure it will be like with Toners they only send out if really necessary.
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    Re: MP C4503 Ghosting

    400k is probably for 80g paper with fairly low coverage with in a certain time frame with the fusing temperature set to default. How long the runs were how often the device was warmed up to ready...
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    Re: ricoh customer engineer tool

    Its a step forward but unless it has been updated recently the fact you can't change the password. Well with out changing other passwords, for me is a concern. I haven't noticed much the nosey...
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    Re: ricoh customer engineer tool

    I think that is a American bulletin so us Europeans will not normally see on My ricoh.com

    RUK helpdesk told us the File can be found here they did supply a PDF at the time but the information on...
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    Re: MPC4503 power save

    Ouch, LOL make sure you don't try it on those Techs who dive into quick or you might have wiped Ricohs and annoyed customers :)
    I know it's frowned upon to change by most Techs I know, but in some...
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    Re: MPC4503 power save

    You can change the SP mode entry code i.e normally its the number sequence we all know and love, but you can choose to change it. But of course, unless every Tech knows what the new code is it can be...
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    Re: scan to folder to PC ok, to lap top failed

    I realised most of you can't access the website if not in the UK.

    Microsoft have released their January 'Monthly Roll-up':...
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    Re: scan to folder to PC ok, to lap top failed

    If its Windows 7 and scanning stop since the latest Windows updates then whoever deals with Computers needs to roll back the updates. Ricoh UK Technical Support were posting about it this morning on...
  17. Thread: Airprint

    by paulg
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    3,374

    Re: Airprint

    You mention Tablet so if so its most likely an Ipad rather than a MAC. So AirPrint should work on a MP C4503 as long as it has a Certificate installed and Firmware at a recent level. Make sure the...
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    Re: MP C2503 Hard Drive replacement procedure

    Make sure you note the jumper settings of the original HDD and ensure you format once back in just to make sure all is ok.
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    Re: Firmware to allow remote into Smart panel

    What are the EDC files called? Sounds like they are apps and possibly the Java.
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    [Electrical] Re: Wiring diagram for ricoh products

    Point to points can be found in the 3d parts manuals and not sure who else uses but the TDC in the UK normally has p2p for the copier your working on.
    I can remember circuit diagrams for boards...
  21. Thread: enabling @remote

    by paulg
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    3,063

    Re: enabling @remote

    It could be easy to do but then depending on the devices and what @remote services are available other values might need checking and settings adjusted or features set up. Also, the firmware may need...
  22. Re: My customer dropped a bomb on me...Purchased a C5200s and wants me to service it!

    The two most important questions I would say are

    1. Is the Customer prepared to have the Pro C5200 regularly serviced and understands the importance of this for devices like this?

    2. What...
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    Re: Real or altered counters

    Just to add, I would check the DF and Platen scans, plus inspect visually in detail covers off etc. It's not unknown for some devices to end up scanning far more than they do print nowadays. I have...
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    Re: Restore Java on Metis C1 (MPC4503)

    There is a recovery tool for Metic c1 just ask your local Ricoh Support, I know in the Uk they provide it.
  25. Re: Hidden Page Count - HELP - MPC3003 - Are we being scammed - We are a church

    You have had some great advice here.


    Firstly lock the copier/ printer down


    1. There is the chance someone is making sneaky extra copies. We are all Techs on this site from all over the...
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