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Thanks for at least looking into it. I did find the answer late yesterday. One of our techs has a phone app that is linked into a Samsung database of technical stuff including error messages. ...

Morning all,

I have what may be a Samsung error code but am not sure. This code came over in the ticket I got for the device "Network Error:#31-1A06" Is this the format for a device error or am...

I checked in with my customer and we are not able to manipulate the fonts. I did get some info from a fellow analyst that it could be a browser based issue. Apparently, IE and Chrome both have...

Thanks. I will be talking to the customer today on a follow up call. I will bring that up. I don't know if the app they are using allows for a font change but it might work in another mode.
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qbert69,

Thanks for the prompt reply!:)

I just got off the phone with the customer. In most cases, this is print job that originates from a web-based system. The customer "submits" the form...

Good Morning!

My first ticket for the day was for a customer with a SL-K4300LX device. The customer complains about random streaks of black lines appearing on PDF files they receive from various...

JrTech,

That is very good to know. My customer was hopeful but I didn't think it would work. Thanks for mentioning job build. We had not even gotten to that stage yet and now I'll know what to...

Hi, There is probably an obvious answer but I need to be sure. Can a customer hook up an actual USB disk drive to a WC7545? I'm not talking a thumb type drive but an actual rotating, Terabyte...

I got their IT department involved and they have taken up the challenge. It does appear to be an internal email issue. I guess I can put this to bed.

I have a customer who is using scan to email on 3 Xerox devices. There is one account on all 3 devices that will not send a scan. All the other company email accounts are working. It is just this...

qbert69,

The Samsung is a static IP not a host name. Unfortunately, I didn't check the router make. I didn't check the DNS (my bad) I skipped it because I was using hard coded IP's. I had...

I have a customer with an SCX8030. They recently went through a router change and now the performance has really tanked when scanning to folder. Printing is fast enough and the device is pretty...