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Finally solved the problem: Printer properties > Advanced
Activate "Spool print documents so program finishes printing faster"
Disable "Enable advanced printing features"

For now I configured print spooler back to all users, and the problematic ones are using direct printing without print logging on Papercut. Could you explain what "user box" means?


I was using...

Many thanks ss12, worked like a charm! But by bypassing the print server our Papercut software does not log the prints. And our version does not support direct printing.

Yes, I do understand both features. We are using only private printing, and for most users it is working.

Yes, it is on. Many users are using private printing, only a few of then are having the problem.

After deploying this printer, a few users have wrong ID when printing using "private printing". We tried many passwords, reinstalling, cleaning the server spool. Enabling the "prompt for access code"...

All laptops use GPO.


I enabled to always prompt for a pin code. I'm only using local authorization to enable the "reject unknown ID job" function. But if I block the users from seeing the IP of...

No, it is an AD user with Zimbra email account. The "guest user" I'm refering to is "guest authorization" on the local authentication setup.


Driver is distributed on a Windows server 2012, but...

I guess you're confusing smtp authentication with user authentication. Our email server does require authentication. I'm using user authentication to prevent unauthorized printing without private...

But with "guest user" should it not use SMTP user? Is it possible to set the email user for the guest user?

I'm using authentication just to block users from unauthorized printing without the...

Both login and domain name are correct, because after disabling user authentication the scanner works fine.

Without "local authentication" scanner to email works fine. When I enable it, I get error 1102.

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Job accounting is off. Private printing is on. Any ideas?

I got it working. Somehow the printer detects if you are using the power cable or not.
I adapted an old sata power cable directly on the Ricoh power plug, like the below photo with the original...

Thanks terramobil, but could you explain in details? I don't have the service manual.

I could not understand what you mean by "HDD OPTION Type M6". I'm using a standard sata 2.5" 320gb hard disk.

Hi,
I having a hard time trying to install a hdd (320gb 2.5"). As I don't have the special power cable below, I'm using an external PC PSU.
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The user manual doesn't explain how to prepare the...