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Have a W3601/LW426 that had toner scattering, replaced the developer and that issue went away however:

Now have a SC 406 with vertical lines that appear to be charge lines. We triple checked our...

Had this many times myself, definitely your culprit.

Enable user codes to restrict all color printing and copying. If you try to print in color the machine simply will kill the job, copying would require code but you don't even have to set one up.

Configured using WSD or TCP/IP port? User codes enabled?

Have an MP C307 installed at a realtors office, one particular user on El Capitan has intermittent issues printing to the machine after leaving and returning to the office. We have updated machine...

It turned out to be a defective ITB assy out of the box. Got it swapped and problem solved.


Thanks!

Got a call that a C4502 wouldn't print or copy in color (loss of everything except K). Found SC 492 in logs and replaced ITB assy with new unit, C, M restored but Y having issues (unsure if prior...

Imprestik had the solution, the issue was getting both sides all the way in. At the time there wasn't a bulletin and still isn't on the TSRC for US, not sure what was previously referenced. The...

Thanks! Great info to know!

You weren't kidding......WTF is the trick to getting the fuser back in place? Removal was super easy and straightforward. I guarantee I was there for at least an hour after that looking like an idiot...

Have a customer that states their 501 has intermittent clicking noises from around the paper exit (where they point anyway) that can't be replicated. Anyone having issues with 501 noises?

Thanks!

The technician had replaced both the K PCU and the Dev unit at the same time. Neither one of these parts are packaged with the rear cover "duct" and was missed upon replacement. Thanks again for the...

Appreciate the feedback and suggestions. The problem is now resolved.

Hello all, hopefully I can find some advice on what could be causing my issue. Please look at the attached example.

FW updated
Printer & Copier Application memory clear
K Drum/Dev unit
IPU...