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Do the firmware JR mentioned, and follow up with the color calibration.

You may have to make repeat visits to repeat the firmware every few months as that damn gear throws everything off.

Even if this is true, who the hell voted Trump because of Russian ads and bots? Clinton lost fair and square.

A customer has an obnoxious grinding noise when the printer is warming up or printing. I was able to eliminate the fuser, toner cartridge, and feed rollers by swapping them with units that worked in...

Not sure this will help, but I usually just create a separate user named "Scans" and share to all users, less things can go wrong. Haven't had any trouble with Windows 10.

A new customer called with the mentioned copier today making a loud grinding noise, and the machine is asking to replace the black toner. The customer said that the issue first started when he put a...

A customer has a broken lift gear on one of their paper cassettes. It is a white plastic gear with "RU7-0123" written on it. I'm not an HP guy and we don't carry parts in stock, but an internet...

A customer has a Ricoh 5500 with a broken guide on the large capacity tray. The piece is supposed to spring in to place, but the plastic that mounts to the spring is broken.

Im not a Ricoh guy,...