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I believe there was a remedy to this issue in the latest update.

Replace the fuser

I did just read the system requirements for Dentrix and it stated they recommend using PCL5 for all printers.

I wish I had suggestions other than letting you know I have several that are working properly. I can say that for the first install for the pharmacy I had to call their support team and talk to 4...

We have at least 3 dental offices that I know of using Dentrix. One office has a M3655 and they just upgraded from a M3540. We have one office using 3 different Kyocera devices, an M5526, a M3540,...

Did you try the shutters I mentioned in a previous comment? Had this same issue on the same model yesterday and shutters were the issue.

We are a dealer for Kyocera and only do OEM for those but we use Clover Imaging for any other brand supplies.

Unfortunately, you will have to do some disassembly either way. I've had this happen for a few different reasons.
1) The customer doesn't change the waste toner as they should and it back up the...

Make sure SMTP Security is set to STARTTLS. I'd would also suggest enabling both Serversideand Clientside network security settings for SSL3.0/TLS1.0,TLS1.1, and TLS1.2. Let us know what you find.

I've had a few different models do this from the TA 306ci on up and almost every time its been solved by cleaning / reseating connectors for the ID sensors & shutters. Generally, I will hit that...

I do believe they have tried that but I will double check. I'm playing middle man in attempting to get the firmware for the tech who is much closer than me. Thank you!

We have a customer who has purchased new equipment with us, but still has a Savin MP C4504 in which they are waiting out the remainder of their lease. The Savin has an error SC899 code and we need...

Can you possibly explain why the part you ordered doesn't fit? Maybe show us a photo of how it doesn't fit? This isn't making very much sense as I haven't located a single thing that indicates there...

Per the latest release of the Parts manual (Revision 9) the numbers that Kuby listed are correct. It shows the part number for 230/240V as an FK-7125 part number 302V693052. Manual also indicates...

I would suggest using the firmware for security purposes, however, SMB V1 scanning is possible on Windows 10 by accessing the Windows Features, and turning on "SMB 1.0/CIFS File Sharing Support." All...

Did you ever find a solution for this? I have a 356ci doing the same thing. There is a correction for this code in the previous firmware but this machine has the latest firmware and it started this...

I had this issue on a few different 3060's that wasn't related to the feed rollers. On one of them, the registration switch had worn so thin there was a slit in it causing the jams as well as the...

Make sure firmware is most current version. If your company uses KFS, maybe you could try changing the network info through that interface.

I have attached the section of the service manual that shows the developer locking mechanism in case there was continued confusion on the location of the DV Shutter.

We do as BBM said. I always tell all of our customers to replace the toner in this order only: (1) Remove your waste toner bottle and sit it to the side, (2) remove your empty toner cartridge, flip...

I got a call from a customer today requesting service on a Savin MPC2004ex with a code. I've located troubleshooting guide and parts manual, but I would like to have the service manual and firmware...

Might seem like an obvious troubleshooting step but I didn't see it previously mentioned; does it have a good surge protector connected with ethernet protection?

The company I work for is a small family owned and operated business with 2 locations about 30 miles apart with one Service Manager at each location. We are way behind times as far as proper...

My company is a Kyocera dealer but I have a customer that has requested service on a Brother HL-L8350CDW. I looked at it today and it needs a new fuser. I know I will need to reset the fuser after it...

I know this is an old thread but do you know the code to reset the Command Center RX for username and password? Your directions for the older models saved me before so thank you for that!