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A bad power supply. Low 5v line usually.

If the finisher is firmware higher than version 19, the IPC board needs to be at version 1.4. Also, you need to set 08 code 1912 to 1 in order to tell it that is has a toshiba finisher installed...

In those units, only one sensor has a spring - believe it is the one on the exit side that does. Are you getting a jam indicating the bridge unit? if so, which one? We have had a few of those...

I have a D038 (Lanier 520c) that is scanning in an all Mac environment. All the systems are using the latest version of OSX. It has been scanning diretly to their computers fine using FTP and using...

The Toshibas can be reformatted from service mode, which will erase the user data from the machine. There is a service code that can be set as well to use AES encryption on the hard drive which is...

You can't delete individual private print jobs from topaccess, it needs to be done at the control panel of the machine. However, if you go to Administrator>Setup>Printer in TopAccess you can specify...

Check the floating connector in the rear of the machine, where the fuser connects to. I have seen it crack, causing it to not seat properly. The C codes would be very frequent after jams, when the...

It would be chicken\shelly.long, though the other one might actually work too. I have seen group permissions act a little flaky on shares, normally I try to be as specific as possible, i.e set up a...

When you had the paper lift unit out, did you open up the gear box and check the gears? There is an idle gear in those that are prone to breaking, and one of the gears it meshes with can break too....

Check the scan logs in the web interface for it. It should have more information on the error you are getting such as "failed authentication." When working in a domain structure, make sure the DNS...

Is there any magenta at all getting on the belt? Did you replace the entire Magenta EPU?

Cheat the door and pull out the Magenta cleaning wand half-way, then do a panic stop. Check if there...

I would suggest calling the phone company. Some have feature where you can block specific numbers.

If the firmware update had a problem, then you need to use the recovery jig. My suggestion is to repartition the drive, use the recovery jig to recover the engine and sys rom, then do the usb update,...

What was the original problem? When it hangs at the splash screen it is normally a hard drive issue. If it's a new hard drive, repartition it, load the firmware then reformat it. Also check all...

Most likely one of the hangers for one of the main charges is broken, and the end block will need to be replaced. Hopefully did not damage the electrode or grid.

I've had lots of crazy things happen with USB printing, mainly with HP Printers, but occassionally with the small Sharp and Samsung table top MFPs (most of which are rebranded by other companies.) I...

As long as it can connect to the mail server, it should work. Provided the server doesn't require domain authentication. If it will send mail through basic SMTP authentication it should work.

You may want to check that all the XP machines are completely up-to-date. I believe Windows 7 uses a new version of SMB.

You are missing the enablers. It won't print or scan without them.

I had a similiar problem with a 2500c. There are adjustments you can do for the 2nd transfer bias that can help, especially on the backside of a double-sided copy. There was a bulletin for it. ...

When you do a sort, does the paper still stack correctly and get delivered from the copier as a stack?

There are 64-bit drivers both for GDI and the GA1031 controller. Both are listed for Vista, but there is a good shot that it will work with Windows 7. It may not be 100% compatible, but it should let...

That is an IQC error. There are probably a dozen things that can cause this. There is an 08 code to see which color is causing the problem. It can be anything with any of the dev units, or...

Sounds like you might have a transfer belt cleaning blade problem. it might be stuck against the belt. I have seen the transfer blade flip before and cause c010 errors. Pull out the entire belt...

Those machines do not verify digital signatures and it is, by default, required on server 2003 domains. The group policy setting for this needs to be changed for the domain to only require digital...