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I'll give that a shot too.

Thank you!

After following the recommendations here and several phone calls with a tech, they're going to send a new yellow drum. I hope that fixes it.

I'd like to thank everyone for your help.

I've swapped the drums around, rotating every drum in every slot. Still get that C1-14 code.

One thing I've noticed: when I swap the drums, every drum is covered in the appropriate color toner...

It's not a piece of tape... :confused::(

That's what the boss thinks. I'm inclined to think we missed a piece of tape.

It did come with a printed version of that manual, but it doesn't address the initial set-up. It also doesn't give any help troubleshooting.

Thank you!

Our workplace has received a new Sharp MX-2630--which didn't come with a set-up guide. Why, Sharp?!

Because we are on an oil platform in the Gulf of Mexico, getting a tech out to set it up and...