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No I did not clone any machine, however, I'm not sure what was done with the machine before we got it. I missed on my checklist to do a factory reset which is my next step, but I did not want to do...

I have an off lease unit that was refurbished and installed last week and has about 250 k combined prints. Everything on the unit functions and works as it should except color printing and copying...

Yes, Precision Roller shows it as 407FU1 and DS15.

mloudy, thanks for that info. It's showing up with that DS51 number. Any idea where that Excel sheet is located? I'm assuming somewhere in...

Could someone verify if the fuser unit DUNTW9342DS46 will work on the MX-3070 model? Or what other models it fits. I ordered this fuser awhile back for the MX-5050V series, I believe, and now I...

2 different machines in different rooms on the same network doing the same symptoms all of the sudden. That's surely a network issue. Connect the laptop directly to bypass network to print and...

Too many dv issues and toner dusting to deal with compatible color toners. Your boss should cut corners elsewhere in the company other than that. BW machines maybe, less risky. Color no way.

JLSam pretty much covered it. But the more important question is, does the customer care? I find I am much more picky about the way the colors print than 90% of my customers. ;) Obviously, if they...

Like they said, each kit is married to the serial number. You can't switch from machine to machine. Make sure you have the postscript kit to print with Mac computers. According to the brochure, you...

I'm wondering if I'm missing something with this MX-M4070 with DSK. I have 7 of them to install. 6 of them scan to email successfully using our office365 server. One of them will not work with...

Thanks EasyRider. I didn't realize it was that easy. Worked like a charm. If I would have known that, I never would have went through Sharp to have it reset.

This is the first admin reset I've had to do on this model series. I went through the sim 4 6 3 // and submitted the code to Sharp. They got back to me with the reset code. After I input it into...

I have a non-contract customer with an MX-M264N 169k that they claim jams a few times a day, printing and copying. Sometimes it tells them there's a jam with arrows pointing to the paper path. ...

Just wanted to say thanks again. I was able to put the foam pieces back on the white rollers from a parts exit unit, and it only took about 10 minutes. Now it works like a charm. That's why I love...

Oh gotcha I understand. You literally mean foam, lol. Thanks

Thanks. Yes, that's exactly what I'm trying to do. Run it without the finisher. I could order a whole new exit unit, but I'd rather avoid it if possible. What is this foam you're talking about? ...

Follow up question since we're talking about this area of the copier. We do refurbished Sharps so I'm a bit new to the MX-M5070 line. I've noticed with the standard MX-TU16 tray, anything duplexed...

Assuming copies and regular prints from your pc are faded also, is your FW up to date? If Ecoprint is for sure turned, off, then it seems like a board/voltage/memory issue since the test prints are...

Have not seen this model yet, but being fresh out of the box, I'd be on the phone with Sharp/Vendor asap, of course. Was it stored box in a high humidity environment or anything? Very odd that all...

The MX-5050V is back up and running. I had 2 separate issues here. Maybe one issue affected or caused the other, I'm not sure. I replaced the PTC holder (along with a brand new PTC) that was the...

I do have two of the clutches ordered since the transfer unit lift clutch and the transfer clean out clutch are the same. And like I said it's the same clutch that's used in the desk units if anyone...

Thank you. I'm having the part (and an extra) overnighted as we speak. All 4 of the 5050 models we installed are 2018, but those may be updated already.

We rebuilt this model with a full PM replacing all normal maintenance parts a month ago. We replaced the drums, blades, charger kits, dv, transfer belt unit, 2nd roller kit, fuser unit, rollers, but...

When they called yestereday morning, I had them reboot the copier and they had no more issues. I arrived in the afternoon and tried to replicate the issue. I found that it only did this when the...

Thank you. I'll try these along with a continuous ping also to make sure there's no duplicate IP.

We installed an MX5050 at a customers office and set it up to scan to email and print by PCL6 on their 2 PCs. We tested the prints and each computer worked as normal.

The next day, they said it...