It does sound like a paper slipping issue and not getting to the proper sensor in time. Personally haven't had to deal with this on this model but know this issue can be a pain. And do believe...
Type: Posts; User: TommyH
It does sound like a paper slipping issue and not getting to the proper sensor in time. Personally haven't had to deal with this on this model but know this issue can be a pain. And do believe...
Not sure if it will work or help. I have ran into something similar on this, customer reported faxes or prints would not print (unless they hit the reset button). Not sure if your customer can hit...
If its the ADF the only thing on these that you can replace are the pickup roller, sep pad, mylar strips (can get all as a Maint Kit) or the covers. All other parts you have to purchase the whole...
you can add a new nic to the formatter. You will need to disable the embedded lan. What you will want to do is enter the menu like you were resetting the Maint Kit or doing a cold reset and look for...
Do you hear any fans running? I am guessing it wont print an engine test?
Ya we have disconnected the fax with the same results about a week back. We have recently disabled the SNMP when we leave and it stays on through the night. At this time it appears something is being...
Ok, so after tech went out there Friday, we had him do a full NVram, cold reset and installed the new HDD. The 49.ff81 error went away and device appeared to be working ok. The device was left on...
Maybe a cold reset with a disk init at same time. I have seen a cold reset work and than sometimes not work. Also have seen a disk init work and sometime not work. Most instances I have ran into with...
By rebuilding I meant they vary it off in the AS400, removed it from the workstations so it was not on or networked to any computers, than uninstalled the printer from the server. Once the printer is...
Have a tech going out there today to try some things...yesterday afternoon the device completely stopped working and would boot to a 49.ff81 error. I have found most of time on this error to be HDD...
As of 5/5/2011 the users reported that the reset button was no longer having to be hit to continue print. This was after the IS dept rebuilt the driver for this printer on the server. We asked the IS...
Tried to web into the printer remotely and was unable to this morning. Fearful of another 49.xxxx error I waited for the client to come in (1 hour behind me). As soon as they came in they called and...
Ya we updated the firmware with the MK install. Than we updated again thinking maybe it didn't fully take (prior to changing formatter, I also updated the firmware on the new formatter here at office...
The only thing I have found that fixes this is a DISK INIT. Let me know if you don't know how to do this. Or if you find something else that fixes it
no problem, good to hear it worked out.
Ok, so just recently we had one of these devices pop up a install MK message. When this happened the users were coming in the next day with a 49.4c06 error message. We installed a new MK and upgraded...
Had the IS dept rebuild the drivers for the first department that reported the issue. It appears the problem went away but now its slow to print PDF's. They are using the PCL6 driver for the M4345. ...
Ok, I remoted into the printers to check the event logs again. There is no errors in the event log except for a traditional 30.01 jam in adf. For the Stop button setting, they are set to default on...
I forgot that one...I did replace the control panel prior to swapping out the new printer, with all that I have done I thought listed it all but didn't.
An update on my situation with this. I...
Was the firmware upgraded after this problem started? If not you can try to resend it to the device maybe. Next thing would be cold reset, just copy all your settings, and export your address books,...
I come to find out the customer was losing its network connection to the printer from time to time. They were thinking it was to do with the router so they upgraded the firmware on the router and I...
I am waiting on a new formatter directly from hp to test out. Its possible the refurb formatter I got to put in the device in the first few steps was bad. So trying band new parts in same order, with...
Ya thats what I was thinking was network, driver related until the last step. I brought back one of their printers to the shop and it did the same thing with it not resetting after it should for...
Just another thought...What about the copy processor board could this be the issue?
Not sure if this makes a difference but printers are on a Win Server 2k3 and used with an AS400. Reason I don't think this will be a problem will be explained little later. Client has had some of...