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Your post was very helpful. I recently had a similar problem / customer attempting to print from a website. I had their IT team clear the server of all print jobs to the copier - problem solved. ...

MP6500 - 2.6 million copies - Drum & Developer have less than 100k - very low density - copies appear 'grayish', faded - unable to achieve solid black fill on test pattern. All ID readings within...

MP6500 - 2.8 million copies - Goes to 'Ready' condition - once Start key is pressed goes into an immediate SC220 - paper stops at fuser entrance.

Replaced Laser Diode (performed SP 2115), Laser...

MP4000 - less than 40k - jams as paper begins to exit fuser. Intermittent, but occurs frequently - happens from all 4 trays. There is no bridge unit on this machine, all paper exits to internal...

Not set up as printer.

MP4500 - cleaning coil assembly packs with toner causing streaking on copies - replaced metal coil and cleaning mylar/paddle assembly - close inspection shows no blockage where used toner is...

At each service call the filters are inspected and cleaned if necessary. There is adequate space around the unit for proper ventilation. It seems as if the lamps are not cycling properly -...

MP6500 - 2 million copies - all thermistors, thermostats and holding brackets updated - all SP warm up values changed per Ricoh.

End thermostat - 192 Degree - fails often.

Witnessed...

The 670 did not show in the Service Code History - the hsitory did however show a 991.

MP6500 - generated a 672 code (Controller Failure) - rebooted and recovered full operation. Machine has over 2 million - has been running consistently outside of the typical 555/542 codes.

Only...

Many threads for SC 555 on the MP 6500 series suggest disabling AOF.

Can someone explain the function of AOF and how disabling this feature helps with resolving the SC 555?

Thank you.

Want to thank everyone thus far who has offered their opinions and thoughts with regard to servicing both the color and black & white Ricoh product lines.

I appreciate the feedback and encourage...

With the copy process being different for the color and black & white lines, I would like to ask all Ricoh field service reps their opinions regarding servicing both the color and black & white...

When the fax number for the copier is dialed the machine sits idle - no communication indicator - no messages displayed on panel.

Thanks again Blackcat - I appreciate that you took the time and interest to help me out.

Caveman

Typo - my last post should have read 'previous' post NOT 'precious' post - my error, typing skills not very accurate.


Caveman

Blackcat -

Thank you for taking the time to illustrate your tester design - you did a great job, illustrations well done.

One question - what does RJ11 indicate?

I will review your...

I did use a phone to confirm that the line was active - when the fax number was dialed the phone rang. When I dialed my cell from the fax the cell indicated the correct incoming number. The tel....

Blackcat -

I appreciate the suggestion to build a tester, however, I'm unclear of several items that you mention. I am not familiar with what a D'Arsonval movement is or where I would find...

Set to Copy priority - customer claiming that copies are mixed throughout print job - have not witnessed the problem.

MP 2550 - Customer explained that there are times when a print job will be mixed with copies - does not happen consistently - requires sorting through in order to separate.

Any thoughts on a...

Great follow-up - thank you again for offering your help - all very useful information.


Caveman

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I believe I now understand what you're explaining - attaching a coupler that allows 2 phones lines/cables to be joined is attached to the phone line - the open end of the coupler provides...

Ken B -

I have to apologize - I am not familiar with a line splitter. Can you expalin exactly what this is? Is this a phone line that was modified in order to take a meter reading?

I'm...

Ken B -

Can you explain how it was finally determined that the ring voltage was too low to trigger the fax unit? I'm very interested to learn how this was accomplished. Was there some type of...