Wow...we have 1% allowance on inventory errors every quarter ( and the employees meet it!). But we do use a great program and the parts department and technicians work very well to keep it organized...
Type: Posts; User: Titan1969
Wow...we have 1% allowance on inventory errors every quarter ( and the employees meet it!). But we do use a great program and the parts department and technicians work very well to keep it organized...
It doesnt sound like your actually managing if your responsible for doing a lot of the work also. In any case if you are in charge of managing and being a tech, you will need to discuss time...
I was a tech for 10 years then promoted to manager. I turned a blind eye to what other techs did when I was a tech in the field...minded my own business and did my job. Ive seen techs drunk on the...
Customer calls for poor copy quality. I arrive to find they are running paper stock way outta spec. Lets say #140 on a #90 max machine. Toners not fusing to the paper. I let the customer know ( after...
thats about it:p.
Could be the timing gears in the rear of the machine have stripped. Remove the rear cover. You can usually see the plastic ( black ) shavings laying on the rear frame of the machine. It will need the...
Katun will supply the chips pre-programmed. Rebuild kits are N/A. If you find them let me know. I even tried to find drums to slap in to an otherwise good IU...no luck.
We try to get everyone to 5 a day. Obviously location, model mix, experience are things that the service manager takes into consideration. Techs will try and BS me about this and that, but I was a...
yes the konica toner bottle hoppers are a nightmare. I think they try to hard to "key" the bottles so aftermarket cant copy them. Unfortunately it hurts our customers more then aftermarket because...
These machines have been good to us. They can run a lot ( you would need 4 machines for sure )and parts are not terribly expensive being Konica. We have several with 4+ million. You should be able to...
I know you dont want to go that route but see what they offer you. OMD has a huge advantage to tracking and identifying poor click rates, high cost per copy equipment, etc. Itll do way more for you...
Sales has to much control over service at our company. They discount our rates, give away IT to "get the deal", and then call me to forgive charges when people change something at the PC end....and...
not sure if you know but you can chip the IU and fuse the belt and fuser. All depends on copy quality. Fusers go 2-3 times rated life and belts 2x life usually.
he had a rash of these early on and then they went on BO from Konica.:cool: