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Thanks for the heads up on that. Hopefully well get a permanent solution that we can share among one another and make our lives and our customers much easier. Daniel

Thanks Tony!

Hi! I don't know the version of the Win7 off the top of my head. But we will check with the Customer who will have to get in touch with their IT People who are out of State. So it may take a day or...

Thank you for your feedback. It's good to know your not alone with problems. Daniel

The Three AR-M257's we just put in 3 Different Locations and it's been less than 3 months ago and they were Brand New Copiers with Brand new Cables. The AR-M237's are Refurbished, but they have New...

Will do. We'll keep you posted as to what transpires. Thanks. Daniel

There is no error. We can get into Sharpdesk and the network scan tool. When the scanner goes down the customer does what they normally do to intiate the scan and when the display says scanning it...

Good morning Tony. I talked to Terry who is IT that helps us on Installs and he said that that the way you reccommended is the way he has already done. Also we have the latest version I believe the...

We have both, however, when you bring the Maintenance Software up using the USB to Serial Adaptor it doesn't recognize that the copier is connected to the computer and will not open up the tree of...

ok. We have one that has a 9 pin F and 25db F to the same on the other end, so we should be ok. We have never Flashed one yet so we wanted to make sure . Thanks! Daniel

The Service Manual says to use a RS232C Cross cable D sub 9 pin to D sub 9 pin or D sub 25 pin to D sub 9 pin to do a Flash ROM. I don't have one and need to get one asap but I need to know if these...

Hi. Yes we have noticed the the Firewall has been a problem, unfortunately you can't leave the firewall off. We are using the latest 3.3 version. Thank you for your thoughts. We appreciate it. Daniel

Thanks Tony, well try that and i'll keep you posted to see if that works. Thanks again. Daniel

We have installed 7 Sharp AR-M237, 277, 257 in the last 2 months for some of our customers using Windows 7. Some are working fine, but 3 of them after a few days or a week or so will Quit Scanning....

Cool! Thanks Bill for the heads up! Daniel

Thanks! I used to live in Michigan back in the 70's. We replaced the MDU last week and it's doing great. It took us about an hour or so and all went well. Appreciate your input! Daniel

We have already ordered the Main Drive Unit. Should be in Today. I have also heard it's a pain. About 2 hours or so to change it. I'll let you know how it goes. Thanks! Daniel

Thanks! We will double check the Developer.

Were working on the same problem. I have talked to a couple of other techs and typically they have found either the MC Unit, the Main Drive Unit, the Devoloping Unit (Binding) or the Gears Broke in...