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I am investigating a very strange problem at a customer site where the static IP addresses assigned to the individual printers are randomly changing on the individual controllers but can see no...

Make sure that you run Autograd using a generic type media for instance A3/SRA3. If the paper in the cassette that you are using has a custom name or settings applied for instance you have renamed...

Does anyone have any idea what may be causing the black line as shown in the attached file, it is showing on all types/weights of media but is far worse on heavier stock. It is always in exactly the...

I had to look at a problem C6501 with this code for a colleague a year or so ago. If I could not fix it the machine was going to be service exchanged and go back to the workshop. Like you he replaced...

Within Fiery setup under the PS setup tab select 'Convert paper sizes 8.5 x11/Letter to A4/A3' and reboot the Fiery If you then send a job with a letter size paper, the Fiery will automatically...

When the process unit is shut, check that the ADU unit opens and shuts smoothly; It should not be possible on this machine to open the process and ADU units together, a badly locking ADU unit due to...

So the USB driver from the machine downloaded and installed on your PC/Laptop without any problems?

Unfortunately I have Win7 64 bit edition...

Yes I have the current version of ISWTRNS, this is not the problem.

See attachment from service manual you cannot install the USB driver in Windows 72584425844

I have a failed system board (OACB) on a C6500. This board comes with no firmware installed so you cannot flash the machine using a USB drive so I have to use the ISW TRNS tool to download the...

I am having problems trying to resolve the underlying cause of code C-2720 on a KM C6501


When the second transfer was
ON, second transfer abnormality
detection signal was continuously...

I am having problems trying to resolve the underlying cause of code C-2720 on a KM C6501


When the second transfer was
ON, second transfer abnormality
detection signal was continuously...

I have seen this problem many times with very poor black density or black coming out grey, it is impossible to run gamma adjustments as the patches on the transfer belt will be grey, not black and...

I tried 'cloning' the good Fiery that still has all the virtual printers, but was unable to restore it back onto the Fiery that has problems, It simply refused to work saying that the cloned image...

We have a contract with this customer to fully support the Fiery controllers in their two systems. If only passing the call on was that simple...

I spent ages trying again today and as I thought the image can only be restored back to the controller from which it was taken, It seems absolutely crazy that there is no way to replicate the same...

I have thought of the clone tool but it looks if the image can only be restored back to the controller that it was taken from. can someone confirm if this is indeed the case.

My customer has two KM C6501 printers each connected to a Fiery PRO80 running command workstation 5.0.1.12. Because of his workflow he has 50 differently configured virtual printers (the same on both...

Check the torque limiter. If you carefully prise it apart it is usually full of hard rusty grease, carefully clean the component parts with some alcohol, then lightly grease with some superlube and...

Is there a current problem with C6500/6501 Black Developing units?

I have now replaced 10 black developer units over the last couple of months because of problems with thin black lines in feed...

Jam code?

If Jobs cannot reach the machine and the DAC reaches 'Idle' after a reboot (plays a tune) then double check that the cable from the machine to the DAC is secure at both ends. Other than that, it more...

Thanks for this, however everything on this bulletin has already been tried...

Could not find anything on this jam code, do you have the bulletin no?

Anyone, any thoughts?

I have a C6501 that is jamming exactly every 46 pages (92 Images) on SRA3 duplex, only when printing from Fiery each time generating jam code J-9301. If you run several hundred test prints 16 using...