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  1. Replies
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    [Electrical] Re: Help finding ‘a789be.tar’

    Good day Simza,

    Thank you for your email, I came right and have received the file from someone else.

    But once again thanks for the offer.
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    7,533

    [Electrical] Re: Help finding ‘a789be.tar’

    Hi everyone,

    It would be appreciated if anyone could also assist us with the a789be.tar file for C558 devices.

    Thank you.
  3. Re: Bizhub 601 tray 1 not lifting, shows there are paper in cassette

    Hi Everyone,

    Thank you for the assistance.

    We got the machine fixed, one of the wires broke inside the insulation of the harness, on PRCB side
  4. Re: Bizhub 601 tray 1 not lifting, shows there are paper in cassette

    Good Morning Copier Addict,

    Thank you for your reply, what we have done was change the connector (on the harness) around. Meaning, if you look at the connector connecting the harness to the PRCB...
  5. Bizhub 601 tray 1 not lifting, shows there are paper in cassette

    Hi Guys,

    Have anyone else had a similar problem in the past? Tray 1 on the machine show that there are paper in the cassette, but the lift plate did not rise to the top. Obviously if you make a...
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    [Misc] Re: CS Remote Care

    Thank you for your input. The customer's currently on notification via email, but requested changing it over to VCare. I'm sure the developers will not do adjustments on a system that works for...
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    [Misc] CS Remote Care

    Good Day All,

    We've been task to connect a machine (B287) with CSRC via Email (1-way communication), we've been given all the server settings (SMTP address and authentication credetials) the...
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    CSRC on B282/362

    Hi Guys,

    I need help again.
    I need to connect a B282 on CSRC, the only options are email and modem, however we would like to go the email route as we have a couple machines already on email.
    We...
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    [Misc] Re: csrc login password

    Thank you for your input, but I'm looking for the CSRC via wen portal login, your password is to access the admin mode.
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    1,622

    [Misc] csrc login password

    Good day guys.
    I trust you are all well. I'm trying to login onto a C25 Web page (http://ipaddress/csrc_index.html) to setup CSRC, but can't seem to find the password in any manual.
    Do anyone maybe...
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    [Misc] Re: CSRC Error List

    Hi Guys,

    Not to worry, we have found it in the manual.

    Thank you.
  12. Replies
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    2,542

    [Misc] CSRC Error List

    Good day,

    Is there anybody that could assist in supplying me a error code list for CSRC, we have machines connected on HTTP as well as Email but would like to have error code list to fault find if...
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    [Error Code] C 3110 - showing replace toner (K)

    HI Guys,

    I have a C3110 which shows replace Toner (K). We have tried 3x toners, replaced the three terminal contact behind the toner bottle and today we have replaced the PRCB PWB.

    No luck....
  14. [CQ] Re: C25 - Disable Colour Copying and Printing completely

    My thoughts exactly....

    But the customer always think about that when they already got the machine....

    However thanks for all the advice, I only set the machine's driver to default black and...
  15. [CQ] C25 - Disable Colour Copying and Printing completely

    Hi all,Hopefully anybody would be able to assist me.Is it at all possible to disable colour printing/copying on a C25.Like the bigger machines, through user authentication, ect.I could only find...
  16. Thread: J32-05

    by Eugene74
    Replies
    2
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    4,664

    [Jamming] J32-05

    Hi Guys,

    WE've got a couple of machines in the field with this problem. I know that there are a solution on the older C280/360 machine, but the fusers doesn't even look the same, so that mylar...
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    [Jamming] Jamming in drum unit of B601

    Hi there,

    I have a B601 with about 600K copies on. The machine started jamming in the drum unit and then you'll find the paper in the recycling section. I have replaced the Lower corona, did a...
  18. Thread: C-F902

    by Eugene74
    Replies
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    18,802

    Re: C-F902

    Hi Jaco,

    Just a bit of feedback regarding the error you and I had.

    I did replace the PH, but with no luck. Eventually I replaced every single board in the machine still no resolution to my...
  19. Thread: C-F902

    by Eugene74
    Replies
    10
    Views
    18,802

    Re: C-F902

    Hi Jaco,

    I hope you could help me. I have the exact problem on a C360, and try to do firmware (Ver 88 - very old) with no luck. Have you sorted your problem yet and if you did what did fix it. ...
  20. Thread: Print Quality

    by Eugene74
    Replies
    2
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    1,602

    Print Quality

    Hi,

    I wondered if someone could help me with a massive headache I'm experiencing on a C6501 with an external controller (Fiery) connected. I have been to this customer every single day for the...
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    [Misc] Loosing date and time

    Hi Guys,

    I've got a Bizhub 20. Lately it reverts back to the default date and time, even if we leave the machine on. At first I thought that it might be the battery pack, but surely if you leave...
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    [CQ] Re: Banding on B920

    Thanks for the input.

    I will print the test page when I'm next at the customer.
    To answer your question, the PM life stands on 450K so it is still a bit till next PM.
    I have swopped the whole...
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    Re: I work with imbeciles!!!

    .... and here I am thinking this happens only in our branch, our company, our country..... You have my sincere empathy.
  24. Replies
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    [CQ] Banding on B920

    Hi Guys,

    I have a B 920 (2.5 million copies), suddenly the machine were starting to make dark bands on main scan direction. Only weird part of it all, it happen only on A3, if we rotate the image...
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    [Electrical] C652 showing open component

    Hi Guys,

    We have a C652 with a FS526 on. The customer complaint that the machine shows "component open" as far as my experience go, you'll receive that notification if the relay unit is plugged...
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