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I could use the manuals, got into servcie mode,Thank you for your help with that,but couldn't figure out were to go to reset.

Thank you so much!

I would appreciate it if someone might tell me how to get into service mode?
Is there a reset within that mode?
What sim or code to test area for trouble? within service mode?
I would like to...

I'll check that out, I assume its in the back of machine? maybe got damaged in moving. It was recently donated to a school that we service. Thnak you

New customer called,recieved a Konica Bizhub C351 and it has an error code C-D004. This is a new machine to work on for me.
We are Toshiba dealers. Any help would be appreciated

I have hooked up a new computer and loaded the driver for bizhub c353 for Windows 64 bit.

Customer can print in Black and white but not color . He was able to print in color with his old machine...

Hi Tony

Thanks for your reply. When setting up it automatically installs WIA Driver? We are working with windows XP.

I have installed all drivers ok but, scanner can not connect? Yet it is working in device manager. Thanks for your help..