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Enter sp's select fax> rcv settings adj>.

Is the Customers Digital line dedicated?

What do you mean by a regular phone line ?

We have had similar issues twice, turns out that one had old phone lines that were vulnerable to noise and very inconsistent, we set recv BPS to 4800 fixed, with a line filter. The second was the...

My Bad. Thank You!! Glad I didnt have to do a P.M. 50 Stories Up.........................................................

Curious..........how did the paper sizes get set to metric?.

You may want to check the toner receiving, very often the customer is prompted to replace toner, and does not realize that the internal part of the toner bottle is still in the the toner supply...

Chances are you "C" sensor is bad, it is notorious for failing primarily because it sits above the fuser, after time the ambient heat takes them out. It should not be throwing a "E" jam if it does...

Have you performed an engine print?

LOL. IKON does treat their technical staff like "toilet paper" & sales reps like gods. My manager was an azz as well. They do send them to a manager school that may instill that kind of jerk...

So the box will run consistently on 11x17 ???

I just dealt with a similar issue, I had a trainee with me and he asked me if I cleaned the optics :0 they looked fine! but after a quick clean problem solved..........

You mentioned that 11x17 works fine, have to tried 8.5x11 letter R, it sounds like you are haveing a tradional 5000 issue with the PFS. I would also be curious to see if 8.5x11 will work in one of...

Most of the SC 990 codes on the older gens can repaired w/ firmware update. When browsing firmware there are options for Fax, Printer, The E is a pre installed print driver,fax option. If I am not...

Yes they do come rarely, dont they?
HAVAGR8TDY

Mr. Who, had you not told me that English was not your primary language, I would not have ever known. Your posts are better then mine. As well as your response. I agree with "anothertech" I screw up...

I was with IKON for over 10 yrs, things seemed to get better when Ricoh made the acquisition. Prior the the "buy" IKON was closing offices, printing facilities, nationwide, monthly. I wonder if Ricoh...

Dont beat yourself up.......

I agree DC Controller............................... can drive a crazy man sane

Shesu, you have been given some very sound advice. There is a time and place to be over analytical but an office environment is not one of them. Why cant you just replace the entire fixing assembly?...

I would not go there..................................................you can get in over your head real quick!

GO AWAY !!!!!!!!!!!!!!!!!!!!!!!!

:confused:

I should have taken that into consideration. By know means am I making reference to just the "Ricoh Crew" I hope I did not offend anyone.
Peace,
Goose.

Hey Gang, I am new to this site. But not to the industry, I have browsed several different dilema's that we all deal with as far as copier issues, and like most offered some real world...