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You need to test outside of the network. Plug a laptop directly into the copier with a crossover cable. Set your laptop up to the same network scheme the copier is using, and try and ping it. If you...

A Bizhub C300 has a fiery controller most likely. You should see a little device with a power button towards the bottom on the back of the machine. This is the device you need to get into and...

If you installed a new machine that is also locking up, there is likely a driver issue, or a network device/service that is causing the machine to crash. Isolate it from the current network and you...

You more than likely haven't set it up correctly on one of the sides.

Is your PC using a static IP Address? That is what you should enter as the Host Address, or if you have a DNS server enabled...

You should be able to set up TWAIN scanning with the TWAIN driver if the hard drive is installed in the machine. I believe you can do this over a USB connection.

You mean "Tray 2?" As they have annoyingly labelled the bypass on this machine as "Tray 1".... Many headaches with this machine - really not what they made it out to be. Lots of cheap parts and...

Sent you a PM with the link - It's available if you have a KM account, but not to the public.

Thinkster, glad to hear you got it set up.

As I said in my previous post, you should look into FTP Utility. You wouldn't have had to mess around with IIS and could have similar results in a...

If you can touch scan on this unit (not the di3510f right?) typically the scan chip is installed if memory serves me right.

First of all, There is no SMB option on this machine. You will need to...

No problem! Happy to hear that worked.

Define "issues." We have been using Katun for years.

Awesome! Happy to hear that fixed it for you.

This is very similar to the Di7210 etc models we have in the field. The way to change those is to go into the "Help" mode from the main copy screen, and then into key operator mode, and to option 19...

No problem! I usually browse the forums during my downtime in the office. I should see your results tomorrow. Make sure to come post even if it does fix it so that others can search and learn later!...

Hello again,

Try going into Service Mode after doing a trouble reset.

Hold the Utility key, and then power the machine on. Continue holding the Utility key until you see "Trouble Reset"...

We use Katun toner in our entire fleet of over 2200 deployed machines and do not have any issues.

Hello,

You won't be able to access the firmware unless you are a certified KM tech. It voids a servicer's contract to give out the firmware, so you will be stretched to find someone who will give...

Hi David,

You will need to format the hard drive, if a hard drive is indeed installed.

Go into Service mode and do a physical format, followed by a logical format of the drive.

This should...

Should be under service mode under either System 1 or System 2. Can't remember exactly where.

Firmware is only available for KM authorized technicians.

You don't happen to have a Fiery on the machine, do you?

Try doing a data clear in service mode, this will reset to defaults and you...

Hello,

The driver is built-in to Windows 7, that's what 'in-box' means.

Screenshot attached for reference.

When you are installing the printer, and you get to the manufacturer's list, you...

We need the error message you are getting from the machine under job log > send > history

Server Connection Error, Login Error, etc.

Make sure all of your users are using the correct print driver.

I have had certain PDF documents lock up a client's C353 before. Typically you can remedy this with a PS driver, but in some cases I...

Logical steps for this are:

Firmware (which you've done, always check for 'special firmware' relating to the issue, though)
Memory/Connector re-seating - try a pencil eraser on the RAM contacts,...

Yes if you're using a crossover you have to manually set your laptop's IP address, as I said in my last post.

Are you an end-user or a technician?

There's a high chance your NIC card is dead if...