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Ha, thanks for the backup RH. Yes, it is "dudette" here :-)

FYI - I sold the plotter as is with all our communications printed out for the buyer. He works with HP so I'm hoping he got it up and...

Thanks for your oh so helpful post however we had already updated the firmware, buddy.

The history of this case can be found at this thread: http://www.copytechnet.com/forums/hp/34197-need-someone-c7780c-designjet-800ps-load-iss-me.html

I'm still not giving up on this machine :-)
...

Doh! Forgot one last question: would you recommend buying a new ISS from HP as you did or just sending this one to get loaded? I'm seeing $150 from a parts supplier but am hesitant to buy if this is...

Thanks for cleaning that all up. Was it your job or did you work with family, friends or a community group?

Yep, that's what I was afraid of :-( I have no idea, at the moment, where to locate...

So, I was able to get the firmware (Feb 2009) onto the plotter while it was in service mode. (I think). I unplugged the plotter when prompted and plugged it back in.

Still sticks in...

Am going to work on the 800 now. Thank you so much for the information, now it makes more sense :-) Since I do not have a secondary plotter I won't be able to do old switch a roo. Since the model #,...

PS - ISS: Ink Supply Station / Industry Standard Server

Just further information on what I have done: I used the service manual to check out the 21:20 error which said it was a problem with the...

Nope, not Kansas. We do hope to sell the complete set on eBay, though. 815 scanner with 800ps plotter. The scanner is working just fine. Only the plotter is having issues. These are the only 2...

Hello - I have same issue that this thread addresses. When booting service mode the EEROM provides model # C7780C and correct serial #. Should I bother clearing EEROM?

Error log:
21:10
79:04...