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Type: Posts; User: Ricoh-ono

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  1. Re: Registration changed by customer's IT company remotely

    Don't forget to disable IPP. I've had some SC899s and print issues even after WSD was disabled. After looking at the print driver I found Windows using IPP instead of TCP/IP. Once I disabled IPP, in...
  2. [CQ] Re: Ricoh MP C6004ex Different shades and blocks on prints

    If you have a sample that you can post, that would be helpful. Not sure what application you are printing out of either. I know in Acrobat Reader there is an option to "Print As Image" under the...
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    Re: MPC6004 with booklet SR3220

    Not sure I understand the question. Are you concerned with the pages stacking crooked or is the tray not lowering far enough to handle the large jobs?
  4. Thread: @remote

    by Ricoh-ono
    Replies
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    1,081

    Re: @remote

    I think the newer models are SP5816-102.
  5. Thread: @remote

    by Ricoh-ono
    Replies
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    1,081

    Re: @remote

    @Remote is still going strong. Hardware appliances are the only thing being phased out. Embedded @Remote and "Software Appliances" will be supported going forward.
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    Re: RICOH MPC305 - Paper jam from computer

    Could be a driver issue, but there were some early productions of the MP305 that had duplex jam issues. There was a clutch that would get oil on it from one of the bushings and it would fail.
  7. [Error Code] Re: SC 665-08 Serviceprogramm japanisch, reagiert nicht

    Thanks for sharing!

    From Google Translate:
    SC 665-08 Japanese service program, not responding

    IMC 2000 SC665-08 Japanese service program not responding.
    Solution: Transport IOB board replaced.
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    Re: IM C4500 noisy fuser

    Parts costs aside, there are some benefits to carrying individual parts. 1.) Boxes are smaller taking up less room in a vehicle. 2.) Fuser issues can be fixed on both the MPCxxxx and IMCxxxx since...
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    Re: IM C4500 noisy fuser

    Agreed, but the company I work for sees labor and parts as two separate budgets. Therefore technicians are tasked with keeping parts costs down.
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    Re: IM C4500 noisy fuser

    I'm using the D2424041 sleeve and the AE020268 pressure roller. It's about a $15-20 US cost savings over the whole unit. If I were using a different sleeve than replacing the whole unit would be...
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    Re: IM C4500 noisy fuser

    Rebuilding with a sleeve and pressure roller is still more cost effective than replacing the whole unit.
  12. Thread: SC899!!!!

    by Ricoh-ono
    Replies
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    4,232

    Re: SC899!!!!

    Ricoh has recently released new firmware to address some of the SC899s on various models. I agree with brodiescomics and slimslob to disable WSD, and IPP even, under the Web Image Monitor. This has...
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    Re: ricoh mp c5503 - scanner problem

    I would probably try the following steps in order, advancing to the next one if the previous step doesn't resolve:

    1.) Update all your firmware.

    2.) Perform a memory clear on the scanner...
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    [Jamming] Re: Low count IM7000 with frequent J015

    I've had customers bend the exit unit entrance sensor actuator when removing jams. This will prevent the actuator from moving freely and it will log a Jam 15 in the SMC report.

    58049
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    Re: IM C4500 noisy fuser

    I saw this problem last Thursday on an IM C6000. The customer described the noise as "Tired and groaning". I replaced the fusing sleeve and pressure roller to resolve the issue.
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    Re: MP C4503 j066

    J066 is a doc feed registration jam. Lift the lid and you will see two black mylars on the left-hand side. There is a gap between the mylars. That is where the registration sensor is. Two screws on...
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    [Error Code] Re: Firmware update "E71" multiple models

    Understood. According to Ricoh, this E71 occurs when the firmware is updated via the following methods: Application Site, Streamline NX v3, Device Manager NX Pro/Enterprise, and Service Menu (SP...
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    [Error Code] Re: Firmware update "E71" multiple models

    E71: Network communication error occurs at the reserved date/time of the package firmware update from the network.

    Ricoh had a problem with the "Network Support" file in a particular package...
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    Tameran SureStak 1000

    Looking for a parts manual and possibly a service manual for a Tameran SureStak 1000 (DA-5440-2). These are high-capacity stackers that were sold as an accessory for wide-format plotters. It works...
  20. [Misc] Re: Keeping address book entry selected after scanning

    I believe this setting is in SP mode. Scanner SP. Look for something that says something like User Release Info. Change the default setting. If it's a 0 change to 1.
  21. Thread: MPC8002

    by Ricoh-ono
    Replies
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    614

    Re: MPC8002

    Sometimes the screen will lock up, especially if there were storms in the area. Unplug the machine from the wall. Press the power button to discharge the power supply. Plug it back into the wall and...
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    Re: Ricoh wide format W3601 image skipping

    You can try changing the dpi to see if that makes a difference. There was an image problem that was resolved by changing the dithering setting in the PS driver from auto to photograph.

    Sent from...
  23. Re: How to switch screen type to classic in ricoh im 7000

    The classic apps (Copy, Scan. Print, Fax, etc.) are still available. It's the User Tools interface that has been forced over to ACT.
  24. Re: How to switch screen type to classic in ricoh im 7000

    I think the classic User Tools menu is not available on the IM7000 series. Ricoh is pushing the ACT (Always Current Technology) menu.
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    Re: RicohC5503 taking too long process jobs

    I agree with others who posted. The Ricoh Class driver and WSD port cause issues. WSD can be turned off in the Web Image Monitor under IPv4 settings. I would recommend in User Tools, under Interface...
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