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  1. Replies
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    Re: HP 404dn meter issue

    It shows the same as FM audit Mono impressions 30,071 total impressions 74,900.

    Thanks for the reply
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    582

    HP 404dn meter issue

    Hi all,

    We have 2 of these printers at an account. One printer is reporting meters perfectly, it shows Mono impressions as 5400, and total impressions as 5400. The other printer has 2 different...
  3. Re: Toshiba Studio 3515AC scan to email not working.

    Go to user functions, hit admin tab at the bottom login 123456, go to network in the upper left, go to IPV4 in the upper left, change the setting from static to dynamic, hit ok, then apply now, give...
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    Printing using spooler stalls...

    I just received a call from the IT support for a law office with multiple printers. He explained that his driver is normally set to direct print, but he said after about 2 weeks the driver switches...
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    Weird Department counter problem

    I have a customer that had a 5516AC with department counts set up to print in black and white, but request a code for color prints. It's been working fine and they are used to it. They recently...
  6. Re: 3018A Is there a way the user can delete faxes?

    This is the one I told him, but I was too late.
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    Banner pages printing out of order...

    Maybe I just don't know a way to do this, but I think it's a serious problem that Toshiba needs to fix.

    I go to a lot of schools. Of course the schools need to print banner pages to separate the...
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    Re: estudio 4515 LCC jams

    I think the problem is that the 4515 has 2 different LCTs. There's the TLCF the tandem tray available for the base of the machine and the OLCF that's available as an outside option, so that is why...
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    1,830

    Re: Anybody having issues with FM audit?

    I still have a couple accounts that are fighting me, but I have been having a lot of success. If I'm doing a remote session, after the install, I got to the account tab, and click the I. In network...
  10. 3018A Is there a way the user can delete faxes?

    I spoke with a customer, he reported that he had received the same fax like 500 times from an account and he would like to delete those jobs. The only way I am aware is to initialize the fax board. I...
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    Re: 4505 weird call of the week

    I just got back from a 6516AC. They were complaining about a rattle. When I got there I found the copier was plugged into the only 20 amp outlet in the room, but the outlet was controlled by a motion...
  12. Re: Gmail addresses being blocked by account email.

    Good news is I was able to update the firmware remotely it's now at 1900. I see Service Sales Guy experienced similar problems, searching for the connectivity thread now.
  13. Re: Gmail addresses being blocked by account email.

    I was able to download and installed the e-bridge plus for gmail app, but basically ran into the same problem. Once the customer opens the app on the screen, it prompts them for an email address,...
  14. Re: Gmail addresses being blocked by account email.

    No, I think I mentioned our company has their own smtp server. So we tried using our jangosmtp server as well as gmail. Both results were the same.


    Can't say I've checked firmware, and did not...
  15. Re: Gmail addresses being blocked by account email.

    I mentioned creating new accounts, but more than one customer was reluctant. I did have one create an outlook account and it worked fine.
  16. Re: Gmail addresses being blocked by account email.

    If it's being filtered by the Gmail server, then I shouldn't receive it either, the last account I spoke with was a church with just a couple computers, I did notice they were running defender, but...
  17. Re: Gmail addresses being blocked by account email.

    I usually add the company name with Scans at the end to the email title, and have tried multiple addresses in the from line. I add "Please do not reply to this email" in the message body, but the...
  18. Gmail addresses being blocked by account email.

    This is another problem that has been occurring recently,


    Customer calls in and says scan to email isn't working. I remote into their computer, I test the smtp client, and it says connection...
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    1,830

    Anybody having issues with FM audit?

    I've been doing remote calls to install FM audit, the new version is ECI DCA. In the last few weeks I've been repairing and installing the app remotely, but I've been running into problems in what...
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    Re: 7516AC Fax Dial pad not accessible

    Sorry for the delayed response yes the fax works when using the address book, only dial pad is disabled. I will try the cloud connect for outliers, but it seems a visit may be required if you have to...
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    7516AC Fax Dial pad not accessible

    Hello, I'm posting this for another tech. He reports that the machine is a new set up. The fax is working, but when you try to manually dial the number, the key pad won't appear. His first...
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    Re: 307 PaperCut question

    Sorry been busy. They are using PaperCut MF, my understanding is they just upgraded to the most current version. TABS is the vendor but the account is about 120 miles away from me and all my time has...
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    307 PaperCut question

    We have a customer that recently updated their Papercut, and not they can't get their 307 to accept print jobs. On the Papercut site, they show the x series is not compatible with Papercut, but the...
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    Sending email on a 2520AC...

    I don't think I have seen this before. I have a customer who can send 1 (up to at least 5 pages) without an issue, but when they send 13 pages, the scan log reports the email sent successfully, but...
  25. Re: 5015AC billing customer for color copies when printing black

    I won't know until hopefully Monday, but I suggested placing a department counter on their color prints/copies at least he will be notified when printing color, he seemed to be receptive to that...
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