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Page I-90.

That's it! Thanks Woxner!

Ok folks, I know that there is a hidden access procedure to get into self diagnostics on a c368. For the life of me, I cannot recall what it is and it is NOT in the SM. I thought it was Clr>2 from...

On a KM C7000, the customer called because she was having trouble printing flesh tones. I arrived to find red construction paper in the machine. When I told her she needed to use white paper, she...

Turn off erp mode in power settings. Very common problem.

[QUOTE=stevena86;461367]Unless you're one of the engineers that designs the firmware, there is no answer lol.

It's just a "that's just the way they name them" type of response. If your customer...

No problem. Thanks for being honest. I was a tech in the field for 23 years and did stupid stuff on occasion until the last day. It happens to all of us. That being said, the 6501 I had to repair...

Stupid question but it must be asked, Did the finisher get plugged in with the machine main power on?

I have asked numerous people at KM what does the naming scheme of KM firmware mean? For example, A2XK0Y0-F000-G00-72 . I know the first 7 digits is the product code defining what machine, and...

"It only jams when I try to duplex transparencies."

OK????? Why?

Helping another tech and we have a C6501 with a 2861 code. New Drums, Dev., corona units, Transfer belt, color registration unit, PRCB and Y dev unit. Half tones (@128) are blank on the page. C,M,...

In Atlanta, We've started replacing some of the worst offenders with DU104 drums (C7000). We have had mixed results. Mostly positive. Some, not all, of the machines have stopped giving us the...

Not sure what the gram weight is on this but they run a lot of 80# text weight. I believe that's around 150 or so. That runs fine no jams in the RU at all. If the humidifier is installed, you...

Jrf...... I'm having the same issue on mine. I've heard that if the customer runs mainly coated stock, the registration roller needs to be cleaned well and replaced often. My machine has just over...

There is a modified 2nd transfer unit now. Sorry I don't have the number in front of me. I think it ends in 522. Also, there is a bulletin about the mounting pin not fitting properly with the...

Got 2 C6501's side by side. One has 4.3 million and the other has just shy of 3 million. Both are only 2 years old and they are looking for their third.

I had this same code about a month ago. The pins in the connector had become compressed over time and were not making good connection. If you have a steady hand, a jeweler's screwdriver can pull...

Here are several things you can try. 1st, pull out the process section and from the right side of the unit, find the gap above the metal frame and below the yellow developer unit. Take a can of air...

Not a shelf life but it does count warm up time in that. So when the machine is cut on first thing in the morning, the rotations the drum makes is counted against the percentage. Also, the meter...

Figured out what was causing the problem. The Connectors for the fusing unit had compressed pins in it. After removing the fuser and manually spreading each pin, the machine came to ready and ran...

My current territory is about 30 miles from home and I cover about 10 miles further out in all directions back home. It's all print shops so 44 machines seems like a low number but it can be...

I've got a code 3913 that keeps popping up. I've checked dip 3-1 to a 0 and it is already there. The machine will warm up as normal but when you try to run it, it codes out after about 3 seconds. ...

My customer from Hell was a franchise printer who obviously had no idea how to run her C6500. In the year and a half I knew her, she went through 7 artists claimed she could never run any job on her...

OK, I was reading this trying to see where my company stood in comparison to others. I worked for IKON when it was first formed in the late 90's and left 1 year to the day. I did not want to be a...

I've had 3. I met Hulk Hogan years ago while I was getting on an elevator and he was getting off. That monstrosity filled up the entire elevator doors! A couple of years later, I met Sandra...