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Type: Posts; User: CBMWilson

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  1. Re: CM2320 Remove shipping lock from black cartridge.

    I'm having the same problem with a M451dn, also followed the support document with no fix. I am using re-manufactured cartridges, naturally the first time this customer put the new cartridges in. ...
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    Re: HP 8000 error 79.00 FE

    After revisiting this morning i found they were using PCL5. The only ones having the problem were windows 7 machines. I deleted the printer and re-installed the drivers locally using PCL6. We'll...
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    HP 8000 error 79.00 FE

    Customer gets the 79.00 FE error when printing. It seems to be only when printing PDF's. Clearing the print queue and doing a cold reset will clear the code but the problem keeps returning. I've...
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    Re: LJ 1518 color false out of toner

    Finally went and told the machine to ignore the out of toner message and explained to the end-user what to look for when the cartridge runs out, still haven't found a permanent solution.

    Is it...
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    Re: sharp arm 455/ mxm450 questions

    I've only experience with the 4511/arm455 and the only thing we've found that wasn't compatible was the toner cartridge.

    We haven't seen the 4512's yet but i'd suspect the same from them.
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    LJ 1518 color false out of toner

    I'm trying to decide if i'm having a bad run on cartridges or if i have another problem causing this. 3 days ago, I replaced cyan and magenta toner cartridges for a CQ problem, while there the new...
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    [CQ] Ahh my paperwork has the machine listed wrong, ...

    Ahh my paperwork has the machine listed wrong, it's actually a Samsung SCX5315, small multi-function machine. I'll find a more appropriate forum to post this in.

    Though to answer your...
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    [CQ] Ricoh 5315 Shadow

    I am not a Ricoh tech, but I've been working on Sharp, HP, Panasonic for 10 years.

    I have a customer with a Ricoh 5315 with a shadow on the rear-frame edge of copies and prints approximately 1.5...
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    6,540

    Do you see all the colors on the test print? If...

    Do you see all the colors on the test print? If not you may need to try a printhead recovery for that color. Otherwise, replace the problem printhead.

    I think this is more of a printhead...
  10. [WTF] Customer called in cause their fax machine was...

    Customer called in cause their fax machine was dead, no power. Found a mouse on the HVPS. Crispy little critter.

    Another called in on a FP-7722 that needed "cleaning". They were doing...
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    I just checked parts and that part has actually...

    I just checked parts and that part has actually been discontinued. PCOVP1570FCZ3.

    "Quantity requested is greater than current availability.
    You may still place your order and Sharp will work...
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    I know on the old tiger machines you could copy...

    I know on the old tiger machines you could copy flash roms on the MFP PWB. So if you had a set of blank roms you could copy the programming from one you had to the blanks. It was the easiest way to...
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    [CQ] Personally if you're even considering a new...

    Personally if you're even considering a new machine, I'd go that route. Today's technology is worlds above that old dinosaur.

    It could possibly just need a good cleaning. I've had those...
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    Fixed! I swapped the PCB from the old unit to the...

    Fixed! I swapped the PCB from the old unit to the new one and it finally came ready. This was the 2nd new tube system I tried. The first one did the same thing so I sent it back and had them send...
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    Looks like they are on national backorder......

    Looks like they are on national backorder... again. We've had to open new machines to get the supplies out until our order comes in.
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    I thought bad tubes and had my supplier send me...

    I thought bad tubes and had my supplier send me another set. Didn't know there was a PCB on the tubes themselves, I'll definitely look for it!
    Wilson
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    Only suggestion HP came up with is to update the...

    Only suggestion HP came up with is to update the firmware, did that yesterday but still having the same problem. At this point, I'm open to any suggestions. I'm almost to the point I wish I could...
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    Designjet 5500PS initializing

    I've got a designjet 5500PS that had some cyan leaking trouble and I replaced the tube system. I followed the recommended procedure, but on boot up it gets to 99% initializing and freezes. I waited...
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    MAIN VmJ.10 BOOT Vm5.03A PCU V9.04 appears to be...

    MAIN VmJ.10 BOOT Vm5.03A PCU V9.04 appears to be the current versions
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    [Misc] There are a number of Sharp dealers and service...

    There are a number of Sharp dealers and service agents in NC. I'm just to the west in SE Tennessee and we deal with a few over there for inter-dealer sales and service. Wazza's got the right idea, ...
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    1,770

    Sounds like a driver issue to me. If all the...

    Sounds like a driver issue to me. If all the computers are doing it, I'd suspect the driver is installed on the server. Try installing it locally on one PC and see if that fixes it. You can go...
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    We've been having a rash of L4-02's here on a...

    We've been having a rash of L4-02's here on a number of machines. Gone so far as to replace drive units, DV units, process units, timing roller units. The only thing we've found is on a number of...
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    [Electrical] Yep this and the 1810 are a bit different. Press...

    Yep this and the 1810 are a bit different. Press and release Function, then original size, then 3. If you press and hold them down you won't get into service mode. Also while you can get into the...
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    We've had lots of this series machines that just...

    We've had lots of this series machines that just loved to pull developer (and dump it into the bypass tray). It was almost always attributed to either a bare spot on the drum or a problem with the...
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    [Error Code] That machine also has a count down counter for...

    That machine also has a count down counter for the web, so once you do replace it don't just put zero in the web count or you'll still have the same maint message. If memory serves should be rated...
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