No copy quality issues on these machines that I have seen. Normal amounts of toner scattered around each of the drum areas, certainly nothing like I've seen on other 4-series when the cyan...
Type: Posts; User: 907tec
No copy quality issues on these machines that I have seen. Normal amounts of toner scattered around each of the drum areas, certainly nothing like I've seen on other 4-series when the cyan...
They're on contract, all toner is included so I hope they aren't buying generic. Bottles in the machine appear to be genuine and I haven't seen any evidence that they are using generics. It IS a...
OK. I've got a weird one for y'all: orange toner.
Back story: A few years back, I received a service call for a C454 located at a remote mine. During troubleshooting for some minor issue...
Did you ever resolve this? Have a customer with two old c3350s doing the same thing. Fuser/Reverse Duplex assy didn't fix it.
IIRC, this model can sometimes have one of the two fuser lamps die without ever triggering a code. It will sit in the "warming up" stage forever. Try to take a peek and see if both lamps are coming...
Any chance somebody out there has a connection with Kodak? Boss is working on an i4250 and has an error after replacing all of the rollers/shafts/etc. We're Konica dealers and should theoretically...
I haven't actually tried it, but I was in a very similar situation to yours a few months ago. Had a machine with 9401 codes (IIRC) at a remote mining facility, didn't want to order a bunch of boards...
Ooof, good to know. I was able to get blanket approval for my rates of $150/hr going into the future (if they ever call again). Also, your reply just reminded me to check if they ever paid me:
1...
I did two jobs for them years back...never again. Just like the others said: completely disorganized. Took forever for them to pay me. Spent 10x more time dealing with them on the phone and...
This machine can also get "out of phase" with the toner bottle rotation, though. Even with that weird accordion-top on the toner bottle, the bottle coupling in the machine only has one opening for...
I swear every time I had a problem with these things keeping good TCR, it was caused by that goddamn toner delivery system. If it isn't the bottle rotation coupling, its the motor. If it isn't the...
I can't remember for sure - does this model have a photosensor to detect whether the service USB port is open? I had one a long time ago where the photosensor was unplugged so the machine never...
Thank you for the response. To be honest, those numbers are a lot closer to the 2019 numbers than I was expecting. We definitely feel your pain on the shipping issues - I'd say about 1/4 of our...
Does anyone have any idea of which machines might still be in stock? We're just a tiny dealer, but were recently told by our DSM that all 300i's and 360i's are out of stock with no ETA. I know...
Couple random thoughts, just to add to the wealth of knowledge here:
I always like to test my FTP setup from the command prompt of the computer, before I try scanning at the copier:
Open CMD...
I had to do this procedure last week for an off-lease machine we bought. The LMS site wouldn't work at all for me, so I had to create a Problem Ticket and get the code that way. Took about 5...
I'm not certain that it would have an effect, but it might be worth disabling SNMP protocols. On some of my older machines, they like to show as "offline" according to windows, despite the...
I am still in love with my Tech Pack (backpack) from Veto Pro-Pac. Yes, they are expensive. Yes, they are heavy even when empty. But it is easily the best, most durable, tool bag I've found.
Hahaha, unfortunately, both my patience and the dealership owner's patience has been exhausted. We are not interested in putting up with this customer any longer. Even if I wanted to increase their...
I like this approach, thank you. I'm not vindictive enough that I wish ill on the business, or want somebody fired. I just don't need to waste my time on a customer that gives me this much grief. ...
Oh boy, where to begin...
To start with...we are but lowly dealers. Konica doesn't have any other representation for a thousand miles. We are remote enough that we can pretty much operate...
I've never had to do this, but I have come to the conclusion that I need to fire a customer. Does anyone have any advice on how to word such a letter? We have averaged about $30 a month from this...
Have a print shop customer asking me if I can help out with this old beast. Customer says he "thinks the motherboard crapped out", but has been so far unable to elaborate on the reason for that...
Don't believe that's the case. Started happening out of the blue with their original fuser. I will double check the one I ordered, but it was certainly listed at 110v
I'll take another look at the "fuser power cable", but it has passed every test I've thrown at it so far. I actually have it completely removed from the machine right now, just to confirm it wasn't...