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    Re: MP3351 SC818

    :( thanks for the help, I'll see what I can do with firmware upgrade.
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    Re: MP3351 SC818

    I was afraid it might be a controller board. I'll still go with firmware first. Will a 3350 control board work in the 3351 if I switch the NOVRAMs?
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    Re: MP3351 SC818

    Thanks for responding, I suspected it might be a firmware issue. I'll start with that.
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    MP3351 SC818

    I have a cust who gets a sc818 about ounce a week on his MP3351. Turning it off and on resets it. It has print, fax, and scan but nothing is hooked up.He only uses it to copy on. He says it just...
  5. Re: MP3350 died when I replaced the drum and blade

    I haven’t tried this yet, I’ll try it today. Crossing my fingers.
  6. Re: MP3350 died when I replaced the drum and blade

    The customer has had this machine for a long time and have used print scan all the time. I’m thinking who ever sold this to them installed the print scan SD card, then removed it if that’s possible....
  7. Re: MP3350 died when I replaced the drum and blade

    I’ll try but before it went dead I couldn’t get the printer to go on line. Would I still be able to access the WIM?
  8. Re: MP3350 died when I replaced the drum and blade

    Seattle area
  9. Re: MP3350 died when I replaced the drum and blade

    Good idea,I’ll try it. Thanks
  10. Re: MP3350 died when I replaced the drum and blade

    Yup, looking for a parts machine now. Thanks for the response, appreciate it.
  11. Re: MP3350 died when I replaced the drum and blade

    I was afraid of that, since I left the fax unit and HDD off the machine and it’s still dead, maybe the controller board is the problem? Any thoughts on why when it was still able to copy, it said SD...
  12. Re: MP3350 died when I replaced the drum and blade

    No, didn’t use vacuum. Did not unplug it before removing either fax or controller boards, just turned power off.
  13. MP3350 died when I replaced the drum and blade

    Hello all. I did a call for a line on the copy. I replaced the drum and blade, ran copies to make sure the line was gone. I went into service mode to reset the pm counter and noticed the fax and scan...
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    Re: MP2852 sc990

    blob:http://www.copytechnet.com/9cf71c4e-736b-4119-a7c1-3e8fdd70b3b1 I’m trying to add a list of the currant firmware installed using my phone. I’m not sure if it’s going to work. My apologies if...
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    Re: MP2852 sc990

    Thank you for the responses. I do have the service manual for this machine. I changed the PCU because older models used to give a 990 code if the drum was over its life. I am working on getting...
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    MP2852 sc990

    Hello all, I need some help here. I installed an mp2852 a month ago and it’s used as a printer. They have been getting a sc990 code almost every morning. The log shows it happens between 8:00 at...
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    Re: Fax and scan logging data

    Many thanks Slimslob for the suggestions, I'll try them.
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    Fax and scan logging data

    Hello everyone. I think this is not a complicated one but I cant find a way to clear the fax and scan result log from previous customers when I reinstall the copier somewhere else. The one I'm...
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    Re: Lost ability to scan to e mail

    Thanks for all the answers, greatly appreciated. I only buy and sell Ricoh trade ins and lease returns. In the future, how can I tell which ones support encrypted connections?
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    Re: Lost ability to scan to e mail

    Thank you for the information, helps a lot.
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    Re: Lost ability to scan to e mail

    Thanks for the quick reply, I will pass that information along to them.
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    Lost ability to scan to e mail

    Hi everyone, I have an account that has a mp5000, mp5001,and a mp3500. They have had them for years and have all ways scanned to e mail with no problem. Today they called and said they cant do this...
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    Re: Printing from iPad to Ricoh mp4002

    Thanks again for the information. I will assume post script falls under the "proprietary software" category and is not needed. The cust will be glad to hear that.
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    Re: Printing from iPad to Ricoh mp4002

    Thanks so much, it seems easy enough. Do they need post script installed for this to work?
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    Printing from iPad to Ricoh mp4002

    Hello all. I new this would come up sooner or later. I installed a Ricoh mp4002 and they have it networked to there PC, now they want to know if they can print from there iPad's I'm not to sharp in...
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