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  1. Replies
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    Re: c3002 "add toner" new developerbox

    If you haven't replaced the toner pump yet, then that is the 1st thing I would do. It is a very common failure point on that entire series going back to the c4500.
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    Re: c3002 "add toner" new developerbox

    Hopefully you've already got this working, but one other thought. Didn't the Cxx02 series have an RM version that used a different toner? I know the c5502 did.

    I remember techs having this issue...
  3. Thread: SC 899

    by techsass
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    18,466

    [Error Code] Re: SC 899

    It's almost always due to a print job that the copier can't process.

    Turning on User Codes for PRINT will wipe out the print job, unless they are already using User Codes. It reads the User Code...
  4. Thread: Color Offset

    by techsass
    Replies
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    1,871

    Re: Color Offset

    We've had a lot of Sc370s lately on the c5502. I know that's not what you're asking about, but it's still the ID sensor flaking out & this is from numerous techs.
  5. [Misc] Re: MP7503sp with a Fax Unit. Error msg Reduce paper in the trays to the limit mark o

    I never figured that one out, of course I never bothered to do any research either. It does that on a lot of models. They will copy & print just fine, but the fax will give you that error.
    ...
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    Re: Device Certificate for Scanning

    I haven't setup scanning on any machines in quite awhile that don't allow SSL. What I used to do is create gmail accounts for each user and setup forwarding to their work email. I'd use "...
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    Re: chromebook printing

    Of course you could change the printing lock down to "PC Control" if they're only requiring codes out of curiosity and don't really care about security.
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    Re: Canon Scan with Mac High Sierra

    Ouch. I feel your pain. I quit trying to get SMB scanning to work on MAC's ages ago and went to FTP. Of course Apple decided to shut off FTP by default, so you have to enable it.

    I don't run into...
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    [Jamming] Re: MPC 4503 - ardf DF3090 - j16

    I have to agree with Ruben. It's a pretty reliable DF, but like anything mechanical it does have a few quirks.

    We don't know what jams you're getting, but one of the weird things I've run into is...
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    Re: MP 4001 no printing

    A bit late, but anytime I have these type of issues I start by initializing the NIC, Sp5801-11. That will put it back to factory defaults.
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    Re: Restore Java on Metis C1 (MPC4503)

    This is another method. What we've found is that a lot of times when you extract the Java update it doesn't fully extract. Make sure the extracted file is over 100mb.
    38751

    EDIT: This is for the...
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    Re: mp7502 sc540-03

    Just FYI you can use the Charge cleaning motor, but you'll have to splice the longer harness onto it.
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    Re: Mpc4502 paper scraping sound infuser area

    Everybody who has worked on the c5502 knows that sound. It can also cause creasing, which looks like a press roller problem.

    You can just take the plate out. It doesn't create any issues. Be very...
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    [Jamming] Re: Ricoh MP 6001 ADF misfeeds

    Found the bulletin.

    37319

    I remember folks swapping the DF drive motors as well - they're the 2 near the middle of the DF. I think they have different part #s, but they are interchangeable...
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    [Jamming] Re: Ricoh MP 6001 ADF misfeeds

    Funny the 6002 has the opposite problem. Copies would scan all day, but scans would randomly jam. There was a bulletin on the 6001 jamming at the white belt over the slit glass. Lube the idle...
  16. Re: MP C5000 facsimile button red and says to make sure the paper tray is not overloa

    I've never understood that with Ricohs. For some reason, that I haven't figured out the paper lift effects only the fax. You'll get an error message to reduce the paper. Printing & copying will work...
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    Re: MP C5000 Transfer Door

    Take the duplex cover off. You'll see a large spring attached to the duplex door cable below the bypass tray. Just remove it.

    I can't quite remember, but you may be able to get at it thru the flap...
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    Re: MPc5502 not recognizing new toner

    First off the display says "Toner Cartridge Setting Error".

    It is a known issue according to Ricoh Tech support. As Brianneoe stated there is a specific Engine firmware for the Greenline version -...
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    Re: MPc5502 not recognizing new toner

    Awesome!!! Strange how tech support was unaware of this.

    Will post the actual message after I get out there.
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    Re: MPc5502 not recognizing new toner

    Appreciate the response, but this isn't a false add toner issue. The copier isn't recognizing the new toner bottle. Sp3045 doesn't help, etc.
  21. Re: Ricoh MP301 drops from network, cannot scan to folder

    I'm just assuming this is going thru a network & not via cross-over cable. On small (single router, no domain) networks I usually enter the DNS & router into the WINS settings on the copier. You...
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    Re: Static IP address on controllers changing

    Interesting problem, well only in that it's you & not me having it. Let us know what it is once you get it figured out.

    I've only run into the opposite issue where Windows decides to switch to a...
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    Re: MP C4503 Latest Firmware

    Well do ya feel lucky???

    The c4503 has had a lot of firmware updates. The message pops up because Ricoh already made it to D150xxxx(z) & had to change the number for the next update.

    You can...
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    Re: Fax test number!?

    I've been using this one on installs for years. Lately it's become hit or miss on getting the return fax, but the customers still receive their incoming faxes.

    I've been thinking of finding...
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    MPc5502 not recognizing new toner

    I have to meet a tech Monday that has an MPc5502 that keeps saying to insert a new black toner bottle. This is not an ADD TONER issue. He updated the firmware & was able to run copies afterwards, but...
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