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Actually I completely forgot all about this problem until I just had it happen again today and did a search for the error. The print head did resolve the issue.

Update on this. After that firmware update and disable data backup during the machine is allowing me into diagnostics which it wasn't allowing before, just rebooting. The image module unit error...

I have been working on an Altalink C8055 with the errors 04-561 and 04-563. The errors only appear in the web interface and on the display screen it just says: Device not available. System Error:...

I have a customer that won't let us install FMaudit. Im relatively new to Xerox, I've been Ricoh for 11 years and it had @remote. I've only been working on Xerox for about 8 months since this dealer...

The whole drive unit does come out and it comes out as an assembly. Remove the surrounding screws and it will wiggle out. Replacing the clutches is time consuming and you need to replace all as a...

Been doing this for 7 years now as a Ricoh only tech. Worked for Ricoh direct for 3 years and left for a dealer when they bought Ikon. I was told if you stay in this field for 5 years you are stuck...

I don't believe you can, never tried. You can control serial numbers and a few other things.

For this model you need software loaded on laptop for service. Resetting a fusing code is same way. Have to go through the software and there are some areas that require a password too. Btw this...

I had an issue with faulty door switches causing random fusing codes. They replaced the fuser and then the IH coil so I go out to look and was messing with doors and it cleared. Replaced the switches...

Ikon is Ricoh or Ricoh is Ikon, whichever way you look at it they are still one company so you should still have access to TSC. Otherwise the manual salesman should be in this area shortly to offer...

They do run NCR on it. I would think the roller would last a while though. we can't get more than a few months anymore.

I don't really work on this series, it just happens to be at a customer of mine where I service the C900 and this machine is in the same room. The registration rollers have been replaced several...

It does look like there is a toner recycling unit in this machine. You can turn on and off the different PM counters on this machine and most other Ricoh machines from PCU, Devo, Fuser, all kinds of...

You replaced the duplex unit but I believe the duplex unit has its own drive motors except for the inverter section of the duplex unit. It gets its drive from the rear of the machine. Maybe that...

You need to get at least a Pro C651 up to a C901. Something that can regularly handle that paper.

Update firmware then do these:

SP 1103 - 001 - Idling Time Normal - set to 60 sec.
SP 1103 - 002 - Idling Time Low - set to 60 sec.
SP 1103 - 003 - Idling Time Low Power - set to 120 sec.
SP...

If the machine is setup for developments instead of prints then it will count an 11x17 as a double click. If setup for prints the counters the user can see counts an 11x17 as one click. On the PM...

If you are asking about what we are taking about the exit unit is best accessed by taking off the scanner unit then the cover under the unit. Some models have a 1 bin tray for faxes so that will need...

I forgot all about that! I have had this happen before as well, good thing to check

I don't know about anyone else on this site but I am so tired of seeing this stupid post on every page of this forum. People come to this forum for help, and the rest of us try to help them so that...

I don't work on the little machines too much anymore but have you put in a new transfer roller? I know on a lot of smaller machines they can cause lots of squeaking noises, especially on the older 18...

Custom paper needs to be setup properly in the paper catalog. The fine adjustments for the print are done on the fiery. After you do a tray alignment through the fiery make sure you apply it to lock...

I would try a software reload on the fiery and a firmware update on the machine. Try firmware on the machine first. The 919 is a lack of communication to the Fiery. The 997 is an application error....

I found out from a senior tech of 15 years during a last ditch troubleshooting we did. I was also told it was buried in Goose's Guide once and I checked and verified that it actually is in Goose's...

As stated before Ricoh has new sep pads out for them. Its in a bulletin. The new ones have grease on the contact points in the machine. I find that taking the thick silicone grease and applying it to...