This may seem like a bizarre fix but it has worked for us a few times, change the emulation of the KX printer driver being used, normally this is defaulted to pcl xl try either pcl or kpdl (pcl...
Type: Posts; User: lanierboy
This may seem like a bizarre fix but it has worked for us a few times, change the emulation of the KX printer driver being used, normally this is defaulted to pcl xl try either pcl or kpdl (pcl...
Hi All,
Here is a strange one for you.
Customer phones in and says printer is offline and they cannot print.
Go to machine and print out the status page to check the ip address is correct...
Thank you all for your replies and suggestions.
As an update/reply,
The latest firmware was applied and didnt fix the issue
The new high voltage board did not fix the issue.
All...
Thank you for the advice, I will place one on order now. :-)
51314
Try the attached file,
unzip and copy the .capt file to a USB pendrive, Place in the printer usb slot and select print from usb, the event file will be printed
Hi All,
Bit of a strange one, We have a machine where the calibration marks are showing on the print outs.
so far we have changed the Transfer belt assembly and checked all the connections and...
Good Afternoon All,
we have had a few instances of this issue but have been unable to resolve it.
TaskAlfa 308ci, The issue is every so often the machine reports that all of the toners are non...
Only U021 and U024 to clear the customers data, that all. no one needs to reset the counters for "normal" reasons
You have probably been told this already but I cant see it posted, With the new transfer belts there is an issue with them tracking off centre. in the transfer belt kit you should get some pieces of...
I would recommend that you change the paper feed drive assby as a complete unit.
Thank you for the PM I will check it out.
Good Afternoon,
Does anyone know where the Kyocera Extranet for technical downloads (manuals FW etc) has gone.
All my links come up as error 404 on the kyocera site, so I assume they moved it....
Good Morning All,
I have been away a few weeks and now when I go login to the Kyocera extranet to check for updates and bulletins I get a 404 page not found.
I can login to a new looking...
check or replace the high voltage board for the drum units
Hi, we have already fitted the modified plates to the machines with no change to the error occurrence.
Thank you all for the feedback, We were going to order a new loom assby but I will try packing out the connectors and let you know.
Three tier billing has to be enabled on the device, as standard this is off.
Good Morning all,
we have two 6002i machines at the same customer with the internal finisher DF7100 fitted that appear to have the same issue.
we keep getting C8800 Main program error...
The only way to remove the message is to replace the eeprom on the main pwb, you will then get a C0180 (serial number mismatch) but then run U004 and all will be good.
Thank you all for your suggestions, Only problem is that the customer insists on full speed and portrait orientation.
I may well have to tell them that is the only choice but it will not go down...
32950
I have a Task Alfa 5551CI at a customers that has a recurring problem with high coverage prints sticking to the fuser roller.
so far we have tried a new fuser unit and adjusting the heat...
Thank you but as part of my test i removed the motor from the drive assy and held it in my hand while starting the machine and the motor did not try to turn,
Hi All,
I have a taskalfa 2551ci that has error code C2560 Conveying motor 1 startup error.
so far I have replaced the engine pwb, CM1 (Motor) and checked the cable and still ng.
If I meter...
check that the black Mylar that sits near the registration area has not become damaged on machine install.
if you carry the machine incorrectly you can damage it and it is only used by additional...
There is a known problem with some of these machines and you need the rescue tool from the infohub to restore the machine