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  1. Replies
    9
    Views
    745

    Re: 4053ci fuser jam (wraps around roller)

    This may seem like a bizarre fix but it has worked for us a few times, change the emulation of the KX printer driver being used, normally this is defaulted to pcl xl try either pcl or kpdl (pcl...
  2. Replies
    6
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    2,451

    [Misc] TA 308ci ip address "Not defined" issue

    Hi All,

    Here is a strange one for you.

    Customer phones in and says printer is offline and they cannot print.

    Go to machine and print out the status page to check the ip address is correct...
  3. Re: Calibration marks on prints TA5052ci (Utax 5006ci)

    Thank you all for your replies and suggestions.

    As an update/reply,

    The latest firmware was applied and didnt fix the issue

    The new high voltage board did not fix the issue.

    All...
  4. Re: Calibration marks on prints TA5052ci (Utax 5006ci)

    Thank you for the advice, I will place one on order now. :-)
  5. Replies
    11
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    5,279

    [Jamming] Re: Ecosys P2040 How do I print an Event Log ?

    51314

    Try the attached file,

    unzip and copy the .capt file to a USB pendrive, Place in the printer usb slot and select print from usb, the event file will be printed
  6. Calibration marks on prints TA5052ci (Utax 5006ci)

    Hi All,

    Bit of a strange one, We have a machine where the calibration marks are showing on the print outs.

    so far we have changed the Transfer belt assembly and checked all the connections and...
  7. Replies
    4
    Views
    1,378

    [Misc] TaskAlfa 308ci Toner identity issue

    Good Afternoon All,

    we have had a few instances of this issue but have been unable to resolve it.
    TaskAlfa 308ci, The issue is every so often the machine reports that all of the toners are non...
  8. Replies
    20
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    16,453

    Re: Reset total counters in a KM-C4035E ?

    Only U021 and U024 to clear the customers data, that all. no one needs to reset the counters for "normal" reasons
  9. Replies
    135
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    41,162

    Re: Kyocera 7002i thick solid black line

    You have probably been told this already but I cant see it posted, With the new transfer belts there is an issue with them tracking off centre. in the transfer belt kit you should get some pieces of...
  10. Replies
    6
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    12,280

    [Jamming] Re: Utax 2506ci jam code 0511

    I would recommend that you change the paper feed drive assby as a complete unit.
  11. Replies
    5
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    1,539

    Re: Kyocera Extranet for technical downloads

    Thank you for the PM I will check it out.
  12. Replies
    5
    Views
    1,539

    Kyocera Extranet for technical downloads

    Good Afternoon,

    Does anyone know where the Kyocera Extranet for technical downloads (manuals FW etc) has gone.

    All my links come up as error 404 on the kyocera site, so I assume they moved it....
  13. Replies
    2
    Views
    3,043

    Kyocera Extranet changed location

    Good Morning All,

    I have been away a few weeks and now when I go login to the Kyocera extranet to check for updates and bulletins I get a 404 page not found.

    I can login to a new looking...
  14. Replies
    11
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    6,220

    Re: Triumph adler 2506ci

    check or replace the high voltage board for the drum units
  15. Replies
    6
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    10,908

    [Misc] Re: C8800 Error code DF7100 and 6002i

    Hi, we have already fitted the modified plates to the machines with no change to the error occurrence.
  16. Replies
    6
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    10,908

    [Misc] Re: C8800 Error code DF7100 and 6002i

    Thank you all for the feedback, We were going to order a new loom assby but I will try packing out the connectors and let you know.
  17. Replies
    8
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    2,443

    Re: KFS Triple Tier Color

    Three tier billing has to be enabled on the device, as standard this is off.
  18. Replies
    6
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    10,908

    [Misc] C8800 Error code DF7100 and 6002i

    Good Morning all,

    we have two 6002i machines at the same customer with the internal finisher DF7100 fitted that appear to have the same issue.

    we keep getting C8800 Main program error...
  19. [Misc] Re: Kyocera TASKAlfa XXX-0,1 (Series) ID Card Reader Message

    The only way to remove the message is to replace the eeprom on the main pwb, you will then get a C0180 (serial number mismatch) but then run U004 and all will be good.
  20. Replies
    6
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    1,923

    [Jamming] Re: Task Alfa 5551ci jamming at high coverage

    Thank you all for your suggestions, Only problem is that the customer insists on full speed and portrait orientation.

    I may well have to tell them that is the only choice but it will not go down...
  21. Replies
    6
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    1,923

    [Jamming] Task Alfa 5551ci jamming at high coverage

    32950
    I have a Task Alfa 5551CI at a customers that has a recurring problem with high coverage prints sticking to the fuser roller.

    so far we have tried a new fuser unit and adjusting the heat...
  22. Replies
    3
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    4,124

    [Error Code] Re: TaskAlfa 2551ci

    Thank you but as part of my test i removed the motor from the drive assy and held it in my hand while starting the machine and the motor did not try to turn,
  23. Replies
    3
    Views
    4,124

    [Error Code] TaskAlfa 2551ci

    Hi All,

    I have a taskalfa 2551ci that has error code C2560 Conveying motor 1 startup error.

    so far I have replaced the engine pwb, CM1 (Motor) and checked the cable and still ng.
    If I meter...
  24. Replies
    4
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    1,238

    Re: C35 jamming from trays 3 and 4

    check that the black Mylar that sits near the registration area has not become damaged on machine install.
    if you carry the machine incorrectly you can damage it and it is only used by additional...
  25. Replies
    2
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    1,091

    Re: C3850 stuck on logo after flashing FW

    There is a known problem with some of these machines and you need the rescue tool from the infohub to restore the machine
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