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  1. Re: Ricoh Aficio 3500 - Scan Folder & Connectivity Issues

    Definitely take a look at this. It drove me out of my mind one day. I did notice, however, that the credentials were not broken but simply used the username of the user prior to the username...
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    Re: Odd incoming fax issue on an MP 2550

    Had the EXACT same issue with a customer that we troubleshot (troubleshooted?) for weeks, changing every setting that I, the techs, or Ricoh could think of, upgrading all firmware several times,...
  3. Re: Ricoh MPC 3500 no print and cant access web interface

    PING reply successful? It almost sounds like the behavior you may get with an IP address conflict. Intermittent connection errors. (Although this would usually show as an error on copier panel, I...
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    [Misc] Re: MPC 4502 Email Scanning: Resolution

    Yeah. Was my first suggestion to them. "We only want to scan to email!, our Konica Minolta does it!" (Then order another Konica) (I wish I could say that)
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    [Misc] Re: MPC 4502 Email Scanning: Resolution

    Highly secure financial company and security concerns won't allow them to send emails through another server other than their hosted secure server. We contacted their email server hoster and were...
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    [Misc] Re: MPC 4502 Email Scanning

    As far as the documentation states, once SSL is enabled, it uses port 465 by default and can't be changed no matter what you put in the ports box. It's a cloud based email service. TLS on port...
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    [Misc] MPC 4502 Email Scanning

    Customer needs to email scan to port 587 using TLS. Is this possible? In User Tools, System Settings, File Transfer Tab, and SMTP Server, you can set SSL encryption to ON. Is TLS part of the SSL...
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    [Misc] Resolution

    Strange as it may seem. Ricoh engineer visited the site and went through all the troubleshooting steps that I had tried previously with no positive results (including HDD replacement). He finally...
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    [Misc] Re: Web Image Monitor error on Aficio MP 6000

    Tried IE 6,7,8...Google Chrome, Firefox 13,14 and Opera. Same results.
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    [Misc] Re: Web Image Monitor error on Aficio MP 6000

    Thanks for the info. WIM IS accessible, however. The only functionality (as far as I see) is the Add User page in the address book throwing up a blank web page. Exceedingly strange.
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    [Misc] Re: Web Image Monitor error on Aficio MP 6000

    Yes. First thing I tried. Functionality was still not there.



    NCS clear was done several times. No luck.



    5801-11, 5801-10,-15. reinitialized all memory. Nothing seems to work. The...
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    [Misc] Re: Web Image Monitor error on Aficio MP 6000

    The one thing I haven't done yet. I believe this brings the MFP back to factory defaults, correct? (Don't normally do this, I'm on the IT, connectivity side). Ricoh tech suggested replacing the...
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    [Misc] Web Image Monitor error on Aficio MP 6000

    Customer IT department calls and complains that they do not have the ability to add users when logged into the Web Image Monitor. On site and I hit the interface, log in as admin, go to address book...
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    efax on Ricoh Aficio 2500

    Customer wants efax set up on Ricoh Aficio MP 2500. Basically faxes are sent out via smtp in the form, <fax-number>@efaxserver.com. So the prefix, the fax number, will change depending on the fax...
  15. Outbound email fax confirmation per user code on Ricoh MPC3500

    Customer has an Afico MPC2500. Customer requires user code entry for all operations, including fax. When you login to send a fax you have the option of pressing the "Sender" button, choosing an...
  16. Re: SMB Scan failure after Windows Server 2008/2003 Auto Updates

    Yeah it's not DNS. There IS no local dns. The only nameservers configured are the ISP external ones which would not be resolving names on a local subnet (and email scanning is working fine so DNS...
  17. Re: SMB Scan failure after Windows Server 2008/2003 Auto Updates

    Thanks for the reply. This is internal hostname resolution though, no need for external nameservers to query local netbios/hostnames. These are boxes running standalone workstations, not domain...
  18. SMB Scan failure after Windows Server 2008/2003 Auto Updates

    I've run into this failure 3 times over the last month on several different MFP's (Aficio C2500,MP2510); formerly working scan to network folder on Win 2003 & Win 2008 server fails after Windows auto...
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