Thank you for the reply.
I found the issue and it was even stranger. The customer had entered the email address into the address book before I arrived. It turned out that the scans were going to...
Type: Posts; User: JVC
Thank you for the reply.
I found the issue and it was even stranger. The customer had entered the email address into the address book before I arrived. It turned out that the scans were going to...
Hello
I have a strange one I think. I have set up scan to email using a Gmail account. When I scan to my email it goes through. When I scan to my customers email it does not go through. I...
In service mode I performed first the physical and then the logical formatting. Then I loaded the animation guide.
I just started working on an additional machine. When I went into store...
Thank you for the reply. I reread my post and I forgot to mention that I installed new hard drives formatted them and everything seems to be working correctly. The issue is when using the web...
Hello,
I am refurbing a number of Bizhub C368. After delivering a couple and trying to networking them I have found that when I try to add scan to file smb there is no place to enter the User ID...
Thank you everyone for reading my post. I took down the list of firmware so it does not look like I am offering it against the rules. I did hear back from someone that I used to work with and found...
Here is the list of the Bizhub machines that I have access to.
Hello
I have a KM Bizhub 554e that I had to replace the hard drive. I have access to most of the other models but this is not on the list. I was told that the movie from another model might...
Hello
I usually work on Toshiba's. my boss bought two of these models to refurb. I have moved the fax from one to the other. It is not being recognized. Can anyone tell me what step I may be...
Hello
I have a strange one that I haven't seen before. bizhub c454e My customer is able to scan and print but when she tries to copy she gets a message saying to remove paper from output trays. ...
Hello
We have just placed a rebuilt 951 at one of my customers and during large runs it seem to pause for up to 5 minutes at a time. Does anyone have any thoughts on why this may be happening? ...
Hello
I know that I have seen this one before a couple of years ago but can not remember the answer. I have an es4540c the displays the message "es4540c Place originals in the document feeder"...
Hello
Thank you all for the great help. Turning off the snmp took care of the second machine. The customer is up and printing from both machines. I really appreciate all of the help.:D
Thank you Allan changing to IE took care of that tab.
I have two 951s at this account. The first one with all of your help I have been able to set up the driver and it is printing like a champ.
...
Hello
I was able to check with the customer. One of the machines the network cable was in the wrong port. At this time we have been able to get an ip address ping both ip addresses and see both...
I am being told by the tech that was on site that the 951 that he could ping was plugged into number 2. He was able to ping and access the web interface but when he tried to print the job would...
Hello
I work on mostly Toshiba and am stuck on a 951 that my boss just sold to a customer of ours. We sold them 2. The first we can ping and get to the web interface page but we can not get it to...
Thank you for the replies. Unfortunately we have not been able to get the machine online. The network tab and initialize tabs are grayed out. I am going to have the tech try clearing the main...
Hello
We bought a used Canon ir c5255 for one of our customers and on the control panel we have the message uniflow offline. We are unable to put it on the network. The network button is grayed...
Hello
I usually work on the Toshiba line. My boss ended up selling a used Richo MP C5503 for one of our customers. They are able to copy but when they tried to get into the system settings...
Hello
I have a Konica Minolta Bizhub Press C6000L. It looks like they are the drums for the Bizhub Pro C6000 and not compatible even though on a couple of sites they are shown as compatible. I...
Hello
I am a Toshiba tech working on a Konica Minolta Bizhub Press C6000L. It came in with a C2451 code. To check if it was in the yellow developer I switched the units around covering the...
Hello
I have been seeing a number of intermittent E011 on the Toshiba es3555c family. Has anyone seen a cause not in the book for this. I used to see a number of these on the es4540c family that...
I have a customer with a Konica Minolta Bizhub c654 that I can not able to get scan to email working. I am using the same settings that work on the c654e machines. Can anyone tell me what the...
The screen shows the hole punch but the paper jams at the hole punch. Could this be because it is not activated in the service mode or should it work without being activated?