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  1. Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

    Thanks, I am going to try and contact Sharp myself.

    Phil
  2. Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

    Hi IKY1978.

    My email is phil@team-precision.co.uk.

    Thanks for your help, not sure if they will give the product key to me?

    Regards
    Phil
  3. Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

    I have just spoken to support guy and he said originally he took the serial number and contacted Japan for a product key.

    Is it possible that the product key on the back of the copier could be...
  4. Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

    Just tried what you said but it comes up with "Product key is incorrect".

    I will ring the useless guy who we are paying support, see what he says.

    I really appreciate your efforts.
    ...
  5. Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

    When I go into Simulation 26 then 10 and select 0 (zero) for off nothing happens! I would expect some sort of feedback.

    Is this the correct way to turn off the demo??
  6. Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

    Hi igi.

    You were spot on, put 128MB RAM and the scanner kit is now there under product key. The only issue is now it will not accept the key I have and this is the first time I have ever used it....
  7. Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

    Hi igi.

    Just removed the back panel, theres no memory in the slot which is shown on the diagram you sent. Will have to find out the make of the RAM and order some.

    Thanks a lot for your help,...
  8. Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

    Hi Igi, I didnt realise it needed 128 because the scanner trial period worked fine, I assumed that it should just work!

    Cheers
    Phil
  9. Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

    I have checked the memory using a browser to connect and it states "memory and storage installed" = 64MB RAM. Not sure if memory is the problem unless I need more!?!

    Thanks again!
  10. Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

    Thanks for that. Will look into the memory ASAP.

    Cheers
    PHil
  11. Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

    Thanks for your help.

    I have tried going into the administration page then selecting the product key, but there is no option for scanner. The space is empty!

    Is it possible for the demo...
  12. Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

    Hi all, hope someone can help. I have the above scanner and the demo scanning was activated. Now we have used up all the scanning. I am receiving the message "Scanner kit not installed". When...
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