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We have had pretty underwhelming results from a customer's CW600. I did the Oce CW600 training course in Melbourne in 2012 and it seemed pretty amazing at the time. However, after installing onsite...

Thanks. Good advice. I was getting the same symptom (jamming on duplex). Removed the torque limiter and replaced/greased. Fixed.
;)

FYI:
For anyone considering getting the CompTIA PDI+, note that you need to do the exam before January 31, 2014 when they plan to retire it (seems like not enough demand, other than Canada...) :D ...

Have had this same A3 jamming problem (the top edge of the paper typically stops at approx the first sensor it hits on the vertical transport section). Try cleaning that sensor but if it still...

We've had two C454's (early ones) for high-volume customers and have been plagued with the A3 jamming in Tray 2 prob (mainly J20-02). With the first one, after trying all sorts of issues, including...

We are also supposed to have an hour lunch officially but it probably only works out that I actually take that amount 1-2 days a week and often if I'm doing faraway callouts that I won't get back in...

As was mentioned earlier, don't overlook checking/upgrading the fax firmware as with the FK-502 specifically it should be up to the fax controller "G02-13-000" version if you're going to use it with...

We just had a customer change to a VOIP system and suddenly find their (previously working) C452 stopped faxing. You could hook a phone to the phone jack of the fax card and ring both out and receive...